Mara

6+ years of providing TOP-NOTCH customer service

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 27th, 2024 (yesterday)

Member Since

January 14th, 2021

Profile Description

Detail-oriented and experienced customer service professional with 6+ years of expertise in issue resolution, customer satisfaction, and process improvement. Skilled in communication, problem solving, and team collaboration to drive business
success.

Below is the gist of the things I have done during my 6 years of experience as a customer service support:

• Reduced customer callbacks by 60-70%, indicating improved account status and issue resolution.
• Maximizing company resources dramatically improved troubleshooting techniques that reduced average call handling time by 50% and customer wait time for issue resolution
• Established and managed a detailed FAQ database to reduce customer wait times and enhance efficiency by 50%.
• Improved customer feedback program/spiels in place, boosting feedback collection by 70%, resulting in key service enhancements.
• Processes orders, returns, and refunds, ensuring accuracy and timely completion.
• Maintained detailed records of interactions and transactions in CRM software.
• Collaborated with teaUpgrade to see actual infombers and other departments to address complex issues and improve service delivery.