Customer Service, E-commerce VA, Shopify, Email Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 20th, 2025 (yesterday)

Member Since

January 11th, 2021

Profile Description

I am excited to apply for the Virtual Assistant / Customer Service Representative / E-commerce Virtual Assistant position. With over six years of experience in customer service, I have honed my ability to deliver exceptional customer experiences across various industries. Currently, I work as an E-commerce Virtual Assistant, where I handle email support and serve as a product lister. My tasks include responding to customer inquiries, resolving disputes regarding damaged or incorrect items, coordinating with suppliers, creating product listings, editing photos, writing product descriptions, managing data, and conducting quality checks. Previously, I worked in the BPO industry, managing multiple accounts across finance, education, hotel reservations, toll services, and short-term rentals. Some of my key roles included: 

Customer Service Representative – Assisted customers via inbound/outbound calls, emails, and chat, handling inquiries, troubleshooting, and dispute resolution.
Technical Support Representative (Education Account) – Helped students and teachers access online modules, assignments, and projects, providing troubleshooting assistance through screen sharing.
Fraud Analyst (Financial Account) – Investigated and resolved suspicious activities on credit card accounts, including unauthorized transactions, changes in personal details, and account verification. Additionally, I processed payments, refunds, and disputes.
Short-Term Rental Hospitality Support (Multiple Tiers) – Provided comprehensive support to both guests and hosts, resolving issues such as reservation alterations, payment disputes, claims for damages, and listing discrepancies. I progressed through multiple tiers of service, culminating in my role as a Dedicated Superhost Support Ambassador, where I specialized in assisting top-performing hosts. 

Throughout my career, I have refined my communication skills, attention to detail, and customer-centric approach. I thrive in fast-paced environments, quickly adapt to new tools and processes, and take pride in delivering top-tier service. I am proficient in tools such as Shopify, Gorgias, Zendesk, Salesforce, Google Sheets, Upgrade to see actual info, WhatsApp, Nova Ticket, Atrium, and Zoom. While I have not used ReAmaze before, I am a quick learner and have a proven track record of mastering new systems efficiently. Additionally, I am currently studying a different niche to further explore and expand my skill set. I am always eager to learn and grow, ensuring that I stay adaptable and ready to take on new challenges. I am excited about the opportunity to contribute my expertise to your team. Please feel free to reach out if you’d like to discuss how I can support your business.