Overview
Looking for part-time work (6 hours/day)
at $4.00/hour ($528.00/month)
High school diploma
Last Active
September 23rd, 2024 (50 days ago)
Member Since
January 11th, 2021
Profile Description
I am a customer service professional with over years of experience working in call centers under different accounts such as telecommunications, insurance, retail, and money transfer services. I have proven to provide excellent customer service based on my consistent awards like "Fastest Agent" and "Top Performer" for retaining a 100% customer satisfaction survey. I am able to achieve all these with my ability to adapt to customers' needs, match them with the right solutions, and uncover their hidden needs.
I also have experience as a Virtual assistant. My customer service skills help me quickly adiust and provide the best performance in my new role. As a virtual assistant, I do administrative tasks like researching, updating customer records in the system, and writing and distributing
Tools I am familiar with:
MS Teams
MS Office
MS Outlook
Hawksoft
Canva
Right Touch
LiveAgent
Slack
Light Speed
ACSS
Top Skills
Customer Support
Customer Support » Insurance
Experience: 2 - 5 years
US Personal Lines Insurance VA Responsibilities: - Answering phone calls and assisting clients or transferring calls based on their concerns. -Process client payments. -Prepare documents for e-signature and assist clients in completing their forms. -Process insurance policy endorsements. -Process insurance policy cancellation. -Run reports and update CRM. Tools: -Lightspeed -Adobe -Ring Central -MS Office -Hawksoft -AMS360 -DocuSign
Customer Support » Phone Support » English Speaking
Other Skills
Customer Support » Email Support
Customer Support » Phone Support
Office and Administration » Data Entry
Office and Administration » Email Management
Customer Support » Technical Support
Customer Support » Social Media Moderation
Customer Support » Forum Community Moderation
Customer Support » Content Management
Office and Administration » Microsoft Excel
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 42%
- Influence: 7%
- Steadiness: 32%
- Compliance: 19%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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