Customer Service Representative Voice,Chat and Email Support

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

October 1st, 2024 (49 days ago)

Member Since

January 6th, 2021

Profile Description

Armature Incorporated
Account Receivable Head
June 2013-July 2014
 
Tasks:
-Processing,
verifying, and posting receipts for goods sold or services rendered.
-Performing
administrative and clerical tasks, such as data entry, preparing invoices,
sending bill reminders, filing paperwork, and contacting clients to discuss
their accounts.
-Working with the
collections department to review accounts and client payment and credit history
to develop new or better repayment terms.
-Generating reports
and statements for internal use.
 
IBEX Global
Customer Service Representative and Subject Matter Expert
AT&T U-verse Blue Account
July 2014-September 2016
 
Tasks:
-Attracts potential
customers by answering product and service questions; suggesting information
about other products and services.
-Resolves product or
service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure
resolution.
-Maintains financial
accounts by processing customer adjustments.Recommends potential products or
services to management by collecting customer information and analyzing
customer needs.Prepares product or service reports by collecting and analyzing
customer information.Contributes to team effort by accomplishing related
results as needed.
 
 
Teletech Araneta
Customer Service Representative
Verizon – Billing and Sales
October 2016- February 2017
 
Tasks:
-Attracts potential
customers by answering product and service questions; suggesting information
about other products and services.
-Resolves product or
service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure
resolution.
 
 
Teletech Pioneer
DoorDash Tier 1 (Food Delivery Service)
<8efe80624d780eba0c6493ec45140364>Email and Chat Support
Subject Matter Expert/ Assistant Team Leader
March 2017 – November 2018
 
Tasks:
-Respond to customer
queries in a timely and accurate way, via email or chat.
-Identify customer
needs and help customers use specific features.
-Update our internal
databases with information about technical issues and useful discussions with
customers.
-Follow up with
customers to ensure their technical issues are resolved.
-Gather customer
feedback and share with our Product, Sales and Upgrade to see actual infoeting teams.
 
Teletech Pioneer
DoorDash Tier 2 - Escalations (Food Delivery Service)
Social Media Support (Facebook, Twitter and Instagram)
Assistant Team Leader
November 2018 up to May 2019
 
Tasks:
-Creation of content
which meets our customer standards.
-Stay current with
social media trends and best practices.
-Research
opportunities for new social Upgrade to see actual infoeting platforms and select adapt current
process to fit client needs.
-Review and approve
content on a daily basis.
 
GC Services International LLC
Verizon Account - Collections
Financial Account Specialist
May 2019 - August 2019
 
Tasks:
-Identify outstanding
account receivables.
-Investigate
historical data for debts and bills.
-Take actions in
order to encourage timely payments.
-Discuss their
overdue payments.
-Update account
status records.

Transcosmos Information System
HUM by VERIZON
Admin Staff and Client Success Specialist
November 2019 to December 2020
 
Tasks:
-Attracts potential
customers by answering product and service questions; suggesting information
about other products and services.
-Resolves product or
service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure
resolution.
 
 
Full Potential Solutions
Wayfair Enrichment Concierge
Support Analyst - Ecommerce
January 2021 up to present
 
Tasks:
- Inspecting
landing pages, product information, checkout options, and all other pertinent
website-related systems to ensure their visual appeal, accuracy, and ease of
use.
- Scheduling and
communicating intensive site maintenance, as needed.
- Teaming up with
our SEO Specialists to increase the online presence of our website.