Angelica

Customer Support Specialist / Virtual Assistant

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Overview

Looking for part-time work (3 hours/day)

at $5.00/hour ($330.00/month)

1 yr. Information Technology

Last Active

February 24th, 2025 (today)

Member Since

January 3rd, 2021

Profile Description

With over 8 years of combined experience as a dedicated Customer Support Specialist and Data Entry professional, I am committed to delivering outstanding service while maintaining meticulous attention to detail, even in high-pressure situations. My passion for problem-solving, streamlining workflows, and ensuring customer satisfaction drives my success in creating positive experiences for every client.

? Efficiently manage customer inquiries and complaints with an impressive 90% first-call resolution rate.
? Highly skilled in CRM tools (e.g., Salesforce, Zendesk), alongside Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
? Processing and organizing large volumes of data with 100?curacy.
? Handling administrative tasks, inventory management, and reporting with a focus on efficiency and accuracy.
? Exceptional communication, problem-solving, and multitasking capabilities.

I excel in roles that demand strong organization, accuracy, and a dedication to excellence, from addressing customer concerns to managing crucial data entry. I am dedicated to delivering high-quality results.

If you seek a dependable, results-oriented professional who can optimize your business processes and enhance service quality, let’s connect!