Professional and Skillful Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

October 2nd, 2024 (41 days ago)

Member Since

December 23rd, 2020

Profile Description

Accomplished Customer Service Representative | Virtual Assistant | Content Marketing ExecutiveWith nearly two decades of experience, I specialize in delivering exceptional customer support across diverse industries, including e-commerce, software, and insurance. My expertise in customer service tools and platforms, such as Zendesk, Slack, Intercom, and Front, complements my proficiency in Google Suite (Docs, Spreadsheets) and familiarity with Shopify, Gorgias, and social media marketing.*Merger & Acquisition Representative
- Resolved pricing issues, created quotes, and managed accounts to ensure outstanding service for business unit Points of Contact (POCs) and partners.
- Developed in-depth knowledge of managed products and customer segments, catering to both direct clients and partners.
*Insurance Claims Specialist
- Underwrote home and car insurance for one of Australia’s largest banks, providing support via phone and email.
*Customer Service & Technical Support Representative
- Served as a key member of Amazon's customer/technical service team.
* Sales Representative (Telecommunications)* Live Chat Support Specialist