Olivia

Virtual Assistant/Lead Generation Specialist/Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associate In Information Technology

Last Active

November 19th, 2024 (4 days ago)

Member Since

December 18th, 2020

Profile Description

Hello there! I'm Upgrade to see actual info, a highly organized and proactive Virtual Assistant in lead generation and chat support. Adept at identifying potential leads, nurturing client relationships, and providing top-notch customer service. Possesses excellent communication skills, a keen eye for detail, and a strong ability to manage multiple tasks efficiently. Dedicated to helping businesses grow by enhancing their customer engagement and support processes.

Core Competencies: 

• Lead generation
- Expert in using various strategies, tools, and platforms to identify and qualify potential leads.

• Chat Support
- Proficient in handling customer inquiries and resolving issues promptly through live chat.
- Ability to maintain a friendly and professional tone, ensuring customer satisfaction.

• Administrative Support/Executive Virtual Assistant
- Strong organizational skills for managing schedules, appointments, and administrative tasks.
- Ability to efficiently handle data entry, email management, and other virtual assistant duties.
- Expertise in using tools like Microsoft Office, and Google Suite.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

My background has given me a deep understanding of the unique challenges and complexity of the financial sector. In addition to providing chat support, I have also assumed the role of managing email communications and proactively initiating outbound calls to address our client's requirements. My dedication to providing top-tier support across multiple channels has been a driving force in my career, enhancing the customer experience and overall satisfaction. During my tenure as a chat support agent, I have consistently delivered high-quality assistance and maintained a strong track record of customer satisfaction. I'm proud of my ability to explain complex financial concepts in a clear and accessible manner, ensuring that clients have a positive and informative experience.

Office and Administration » Data Entry

Experience: 5 - 10 years

Office and Administration » Personal Assistant

Experience: Less than 6 months

Other Skills

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Office and Administration » Calendar Management

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » File Management

Experience: Less than 6 months

Office and Administration » Travel Planning

Experience: Less than 6 months

Basic Information

Age
34
Gender
Female
Website
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Address
San Miguel Bulacan, Bulacan
Tests Taken
IQ
Score:  125
DISC
Dominance: 16%
Influence: 5%
Steadiness: 39%
Compliance: 39%
English
C2(Advanced/Mastery)
Government ID
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