Customer service specialist

Verified

With Timeproof

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

High school diploma

Last Active

November 4th, 2024 (yesterday)

Member Since

December 15th, 2020

Profile Description

Handles inbound calls
Set up appointments
Disputes customers charges from merchants
Takes care of customers billing concern

Top Skills

Customer Support

Experience: 5 - 10 years

I have been in the customer service industry for more than 9 years. My previous work required me to set up an appointment for technicians to visit our customers for home appliances repair, we also do some up selling for our service warranty. I was also given the chance to work in the automobile industry wherein we assist our customers for emergency locking and unlocking their car doors. I was cross trained in the billing department , this is where I assist customers with their billing concern. Currently I work in one of the biggest banks in the US , my first role was to help customers if they have disputes with their transactions. Last year, I moved to a different department , I was trained to handle escalation cases. I considered myself lucky to be able to move around and and grow my career in the company. prior to these experiences I was an online English teacher for Korean and Moroccan students , I helped them improve their reading, writing and speaking the English language.