Customer Service Representative / Virtual Assistant

An accomplished leader with over four years of hands-on experience, recognized as a top performer and selected twice to represent the Philippines in Australia. My achievements include driving exceptional team results, promoting a collaborative work culture, and consistently exceeding performance targets. As a trusted representative, I showcased our team's capabilities on an international stage, strengthening global partnerships and enhancing operational insights. My leadership philosophy prioritizes excellence, dedication, and fostering growth within diverse teams.

Dedicated customer support professional with over four years of experience assisting clients across Shopify, Facebook, Instagram, and Gmail. As a top-performing representative, I provided timely and effective solutions, ensuring seamless experiences across multiple platforms. Skilled in managing inquiries, resolving issues, and building customer relationships, I consistently maintained high satisfaction ratings. My expertise in multi-channel support and commitment to quality service have driven successful outcomes and contributed to a positive, customer-focused reputation for my team.

Experienced Operational Business Manager with a comprehensive focus on recruitment, payroll, customer service supervision, and customer experience enhancement. I lead recruitment efforts to secure high-caliber talent that aligns with our business values, ensuring a smooth onboarding process that sets employees up for success. In managing payroll, I prioritize accuracy, compliance, and timely disbursement to support a positive employee experience. I supervise the customer service team, implementing performance-driven strategies and providing guidance to elevate service quality and foster a customer-centric culture. My commitment to improving the overall customer experience drives me to continuously refine processes, streamline operations, and develop teams that deliver exceptional, responsive service at every touchpoint.

Experienced call center professional with a strong background in providing customer support over the phone in English, specializing in technical assistance, billing inquiries, and complaint resolution. Known for my effective communication skills and empathy, I consistently deliver clear solutions and support, handling a wide range of customer concerns with patience and professionalism. My expertise in managing complex issues, combined with a commitment to maintaining high-quality service, has helped to build trust and satisfaction among customers while meeting performance targets in a fast-paced environment.