CSR/VIRTUAL ASSISTANT

Overview

Looking for full-time work (12 hours/day)

at $5.00/hour ($1,320.00/month)

Bachelors degree

Last Active

November 21st, 2024 (today)

Member Since

December 12th, 2020

Profile Description

With 10 years of diverse professional experience, I offer a robust portfolio of skills across various industries. My career began as a BPO agent for US accounts such as Expedia, Comcast, and MetroPCS, where I specialized in customer service and technical support. Transitioning to a Virtual Assistant role, I have successfully handled tasks in customer service, technical support, data entry, bookkeeping, transcription, web research, content writing, administrative assistance, and graphic design. This extensive experience and versatile skill set position me as a valuable asset to any organization.
BPO/Call Center Experience
I worked at multiple call centers, including four years at Expedia, assisting customers with booking flights and travel packages. I am proficient in using GDS systems like Amadeus and Sabre.
E-commerce Administration/CSR
With experience on platforms such as Shopify and Etsy, I excel in customer service via email, phone, and ticketing systems like Zendesk and Zoho. My responsibilities included managing cancellations, refunds, order fulfillment,a and supplier relations, along with editing product graphics, creating product descriptions, and handling social media engagement and product reviews.
HR Assistant/Recruiter
As a Recruitment Assistant for a nursing home, I specialize in sourcing and hiring caregivers, conducting interviews, providing training materials, and administering exams. I manage documentation, schedule final interviews, and conduct background checks. Post-hiring, I oversee the staffing schedule to ensure high-quality patient care.
Social Media Manager/Content Creator
I manage social media for platforms like Facebook, Instagram, Pinterest, and TikTok, focusing on creating engaging graphics, marketing materials, and reel videos. I craft compelling content and short blogs to enhance social media presence and deliver exceptional results.
Appointment Setter/Cold Caller
I have a proven track record in customer outreach and scheduling. At a medical massage clinic, I communicated the benefits of medical massage to potential customers, successfully booking appointments. In real estate, I excelled as a cold caller, engaging with leads and coordinating follow-up calls with clients, demonstrating my commitment to customer satisfaction and operational efficiency.

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