Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

December 10th, 2020

Profile Description

I am an awesome Virtual Assistant because I am a highly organized and detail-oriented person. I always make sure that everything around me is set in a certain way. I have exceptional communication and listening skills. And I possess a love for continuous learning and development.Lastly, I am reliable, trustworthy, and adaptable, someone who always demonstrates exceptional time-keeping and someone who will go out of the way to deliver exceptional service.Greet customers warmly and ascertain the problem or reason for calling.
Cancel or upgrade accounts.
Could you help with the placement of orders, refunds, or exchanges?
Please let me know about company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.