Virtual Assistant / CSR / Data entry / Tech Savy

As an eCommerce Manager using BigCommerce, I transformed our online store's performance by streamlining operations and enhancing the customer experience. I developed data-driven marketing strategies that boosted traffic and conversions, while leveraging BigCommerce's robust analytics for continuous optimization. By implementing SEO best practices and targeted promotions, I significantly increased our search visibility and sales. Collaborating with cross-functional teams, I improved user experience, leading to higher customer satisfaction and reduced cart abandonment. Overall, my experience with BigCommerce empowered us to drive growth and build lasting customer relationships.

In my customer support role, I excelled at providing exceptional assistance across multiple channels, ensuring quick and effective resolution of inquiries. I developed in-depth product knowledge that enabled me to guide customers confidently, leading to a significant boost in satisfaction and loyalty. By proactively addressing customer needs and gathering valuable feedback, I contributed to continuous improvement initiatives that enhanced our service quality. My focus on building strong relationships fostered trust and increased retention rates, ultimately driving business growth.

As an IT graduate, I gained valuable experience as a student assistant in the IT department, where I honed my troubleshooting skills across both software and hardware issues. This hands-on role deepened my technical knowledge and prepared me for my subsequent position as a tech support representative in the BPO industry. There, I effectively assisted clients with a wide range of technical problems, ensuring user satisfaction and maintaining productivity. This blend of academic knowledge and practical experience has equipped me to tackle complex technical challenges with confidence.

My experience with Marketing/ Omnisend has been outstanding. The intuitive drag-and-drop editor made creating visually stunning campaigns a breeze, while powerful segmentation allowed us to tailor our messages for maximum impact. Automating workflows for cart abandonment and post-purchase follow-ups drove significant conversions, and the personalization options helped us forge deeper connections with our audience. The analytics dashboard provided valuable insights, enabling continuous optimization. Overall, Omnisend transformed our email marketing strategy, enhancing engagement and driving growth. Highly recommend it!

In my role focusing on link building, I successfully developed and executed strategies that significantly enhanced our website’s authority and visibility. I leveraged off-page techniques like guest blogging, resulting in high-quality backlinks from reputable sites. On the on-page side, I optimized our content and internal linking structure, which not only improved user experience but also increased our chances of earning external links. My efforts led to a measurable boost in organic traffic and improved search engine rankings, solidifying our online presence.

As a graphic designer, I leverage my artistic mindset to create visually compelling content that effectively communicates messages. I am proficient in Adobe Photoshop and Canva, using these tools to design everything from marketing materials to social media graphics. My experience includes collaborating with clients to understand their vision and translating it into visuals that engage and inspire audiences. This blend of creativity and technical skill has allowed me to deliver impactful designs that enhance brand identity and drive results.

My diverse background spans roles as a Customer Service Representative, eCommerce Manager, Data Entry Specialist, and General Virtual Assistant. In customer service, I honed my adaptability by efficiently addressing client inquiries and resolving issues in fast-paced environments. As an eCommerce Manager, I developed and implemented strategies that significantly increased traffic and sales, while optimizing the customer experience. My data entry experience sharpened my attention to detail, ensuring accuracy in managing information. In my role as a General Virtual Assistant, I showcased my flexibility by supporting various tasks across multiple projects, adapting quickly to new tools and workflows. This multifaceted experience has equipped me with the skills to thrive in dynamic office settings and drive organizational success.

As an IT graduate with a creative mindset, I bring a unique blend of technical skills and artistic vision to web design. I have gained hands-on experience in creating visually appealing and user-friendly websites, focusing on intuitive navigation and responsive layouts. My ability to balance aesthetics with functionality has enabled me to develop designs that enhance user experience while achieving business goals. This combination of technical expertise and creativity allows me to deliver innovative web solutions that stand out.

As a social media video editor, I harness my artistic mind to create engaging content that captivates audiences. Proficient in Filmora and CapCut, I craft visually compelling videos tailored for various platforms, optimizing each piece for maximum impact. My experience includes blending creative storytelling with dynamic editing techniques, ensuring every video not only meets brand standards but also resonates with viewers. This combination of technical skill and creativity allows me to produce content that drives engagement and enhances brand visibility.

• Proficient typing and transcription. • Computer and technical skills (including software knowledge) • Organizational and time management abilities. • Accuracy and attention to detail.