It is my passion to be part of a
wonderfully diverse culture and uniqueness of every person I served in the
business process outsourcing industry.
Being on top of our customers concern, inquiry, and task is a complete
satisfaction. I have developed wonderful skillsets and willingness to provide
quality customer service in terms of problem-solving, developed analytical
skills, and provide sustainable and effective resolutions in every given task.
It is my passion and great interest to serve well and offer world-class
service in every job description I handle. Oftentimes if not always I am
greatly appreciated as one of the Top agents of most of the companies I had
worked with.
I have mastered the art of patience in dealing with difficult and challenging
customers and have earned vast knowledge and skill sets that would certainly
be an advantage to be part of your company.
OBJECTIVE
To utilize my knowledge and skillsets in
a profession imbued with high interpersonal moral values, growth and
development that would help further enhance my career and professional growth
in a dynamic firm that would provide benefits and compensation that will commensurate my abilities and qualification.
SKILLS AND COMPETENCE
Proficiency in English communication
Proven and solid experience in Advance
computer programs and Operating system in different programs.
Universal trained in US based and international major companies such as Airlines , Hotel and Casinos
High Interpersonal skills and high-level tolerance
of patience in dealing customers
Adaptable and fast learner and ability to
grasp new concept, tools and programs
Provide effective Customer service
Handled multiple US based, Australia and
foreign campaign around the globe.
Effectively handled various type of
clients, consumers and subscribers around the globe
CONTACT
Phone:
Profile:
WORK SUMMARY
Former WebHosting Manager in PhilWeb Services
Sales strategist at Premier Mentoring AsiaFormer
Real estate Coordinator Manager at Leaderscorp Inc
Technical and customer support at Qualfone
Customer service and Billing associate at Teleperformance Phil Inc
Hotel Reservation specialist at Teleperformance Phil Inc for 3 years
Customer service and billing expert at The Results company
Former Internal Resolution Desk officer (junior teamlead) in 24/7 Phil inc.
Hotel reservation specialist at Conduent Inc
HealthCare specialist at Iploy Inc. Certified HIPAA trained.
Website associate at Newfold Inc ,familiar website related inquiry and webhosting
Travel reservation specialist, SME and OMNI IATA passer in Wipro Inc for almost 5 years
WORK EXPERIENCE
Premier Mentoring Asia - Financial/Sales strategist
Inclusive dates: September 20 2010–July 23
2011
Lead generator
Do outbound and inbound sales pitch
Offer coaching programs, services and
campaign
Leaderscorp Inc - Real estate Coordinator Manager
Inclusive dates: August 2011–March 2012
Loan officer specialist
Serve as real estate agent, handle inquiries
and qualification procedure for property application
Serve as processor and coordinate with bank
for house loan financing application processes
Qualfone – Technical and customer service support
Inclusive dates: March 2012 – May 10 2013
Assist billing inquiries billing disputes,
billing adjustments and complaints for mobile network account
Provide technical service for any phone related
technical inquiries and concerns
Handle tier 2 level complaints such as supervisory
and unsatisfied customer
Teleperformance Phil Inc. – Billing and Technical support/
Hotel Reservation specialist
Inclusive dates: June 16 2013 – October 9
2015
Assist internet and cable service inquiry,
trouble shooting and upgraded services
Provide technical services and handle
billing adjustment, disputes and retention service
Process reservation for elite guest for
hotel and casino for US based company
Multi-skilled and trained agent across
multiple line of business and campaigns
The Results company Inc – Technical and Billing specialist
Inclusive dates: January 9 2016 – August 25
2016
Handles Inquiries for Products and Services
e.g mobile phone subscription, cable, and internet
Proving Billing adjustments, Refunds, and billing-related inquiries
Offer Bundles and Sales, promotions, and discounts
Provide Basic Troubleshooting for Technical Inquiries
24/7 Phil Inc. – Internal
Resolution Desk officer (Junior
teamlead)
Inclusive dates: September 5 2016 – January 9
2017
Handles Inquiries for Products and Services
online account
Proving Billing adjustments, Refunds, and billing-related inquiries
Offer Bundles and Sales, promotions, and discounts
Micromanage a Team
Handles escalation calls
Wipro Inc. – Reservation specialist
Inclusive dates: February 5 2017 – March 2022
Subject Matter Expert /SME
Book Flight Reservations, assist with Ticket changes and Refunds
Multiple Trained Agent / Upskilled for multiple LOB / Top Agent
IATA Passer * travel account certificate * | International Air Transport
Association (IATA), | a global trade association for the world's airlines |
usually for travel agencies and tour operators to establish their
professionalism and integrity in the field of tourism. IATA helps to simplify
the traveling process.
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