Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 21st, 2024 (today)

Member Since

November 15th, 2020

Profile Description

I was a Customer Service Associate for 9 Years.
Provided prompt and effective assistance to customers via email, phone, and chat as the main point of contact. 
Educated customers on proper website usage and navigated product offerings for ease of access.
Resolved account-related issues such as login problems, password resets, and order tracking inquiries. Offered timely updates to customers regarding order status, tracking information, and delivery schedules. Assisted customers in understanding product benefits, and promotions, and addressed any questions or concerns. Processed account cancellations and refunds accurately and in a timely manner to ensure customer satisfaction. Handled customer complaints and ensured swift resolution to maintain positive relationships. Documented customer interactions and feedback for analysis and continuous improvement. Collaborated with other departments to address customer needs and resolve complex issues. Conducted follow-up communication with customers to ensure satisfaction and resolve any outstanding concerns. Managed and maintained customer records and account information with precision and confidentiality. Provided technical support and troubleshooting assistance for website navigation and functionality. Assisted in training new customer service representatives on company procedures and policies. Participated in teaUpgrade to see actual infoetings to discuss challenges, share best practices, and improve overall service quality. Collaborated with the sales team to identify opportunities for upselling or cross-selling products to customers. Monitored customer feedback channels and implemented improvements based on suggestions and complaints. Assisted in creating and updating customer service manuals and knowledge base articles. Conducted customer satisfaction surveys to gather feedback and identify areas for improvement. Maintained a calm and professional demeanor during high-pressure situations to ensure excellent customer service. Handled escalated customer issues with tact and diplomacy, finding satisfactory resolutions. Liaised with shipping and logistics partners to address delivery issues and ensure timely order fulfillment. Managed customer accounts, including updating information and processing subscription changes. Provided assistance with product returns, exchanges, and warranty claims according to company policies.