Copywriting

I have years of experience working with Zendesk, managing ticketing systems, streamlining customer support processes, and providing efficient solutions. I am skilled in using Zendesk's tools for tracking, prioritizing, and resolving customer queries, ensuring high client satisfaction.

I bring years of experience in offering customer support through phone, email, and chat channels.

I have several years of experience providing phone support in English, handling a wide range of customer inquiries with professionalism and clarity. My strong communication skills allow me to resolve issues efficiently, ensuring a positive customer experience while maintaining a high standard of service.

I am well-versed in Amazon Seller Central, with experience in managing brand presence, monitoring account health, and overseeing inventory. I know how to use Amazon Seller Central effectively to ensure optimal performance and smooth operation of e-commerce activities.

I am proficient in data entry, with extensive experience using MS Excel. I am skilled in essential Excel functions such as data sorting, filtering, VLOOKUP, pivot tables, and other formulas to ensure accurate and efficient data management.

I have several years of experience working with Google Workspace and am proficient in using its tools for various professional tasks. My expertise includes managing documents, collaborating in real-time, and organizing workflows. I am confident in leveraging Google Workspace to support efficient operations.

I have a foundational understanding of copywriting, demonstrated through the creation of my own website where I developed sample copy and articles as practice. While I do not have professional experience, I am familiar with crafting engaging and persuasive content for various purposes.

I have hands-on experience with Shopify, including managing store operations, optimizing product listings, and analyzing performance metrics. I excel in configuring store settings, handling inventory, and utilizing Shopify's tools to enhance the overall e-commerce experience.

I have solid experience using Adobe Photoshop for tasks such as photo editing, retouching, creating graphics, and designing visual content. I am proficient in utilizing layers, filters, and tools to enhance images and develop creative designs that meet project requirements.

I have a solid understanding of Canva and its basic functionalities, with decent skills in creating visually appealing designs. I can effectively use Canva to produce graphics, presentations, and marketing materials, leveraging its tools to achieve professional-quality results.

I have a good grasp of CapCut for video editing, utilizing its features to create engaging and well-edited videos. Additionally, I possess skills in Adobe Premiere, where I am proficient in editing, trimming, and enhancing video content to produce high-quality visual projects.

I have experience using Notion to create SOPs and process workflows for teams, managing and updating company processes to ensure that all team members stay informed and have easy access to organized information. My attention to detail and content management skills helped streamline operations and align the team with current procedures.

I have a strong grasp of social media management principles, including content creation, strategy development, and engagement techniques. While I do not have professional experience in this area, I am knowledgeable about best practices and tools for effective social media management.

I have a solid understanding of SEO principles and practices, including keyword research, on-page optimization, and performance analysis. Although I do not have professional experience, I am knowledgeable about SEO strategies and tools for improving website visibility and search engine rankings.