Experienced Freelance Virtual Assistant | eBay & Amazon List

Create product listings on Amazon for the items you want to sell. This involves writing product descriptions, setting prices, and uploading images. Determine pricing strategy, keeping in mind fees, shipping costs, and the desired profit margin. It's crucial to find a balance between competitiveness and profitability. When a customer places an order on Amazon, I only need to forward the order to our supplier, along with the customer's shipping details. Provide excellent customer service by addressing inquiries, handling returns, and resolving any issues promptly. Keep track of our supplier's stock levels to avoid selling products that are out of stock. Also, monitor the performance of our listings to identify underperforming items. Regularly evaluate our product selection, pricing strategy, and customer service to improve dropshipping business over time.

Providing excellent customer service is crucial on eBay. Respond to buyer inquiries promptly, and address any issues or concerns professionally. eBay's feedback system can significantly impact your reputation. Decide on shipping options and set clear shipping policies. eBay offers tools for printing shipping labels and tracking orders. Consider using eBay's marketing tools like Promoted Listings to increase the visibility of your products. Create listings for your products, providing detailed descriptions, high-quality images, and competitive pricing. You can use eBay's various listing formats, such as auctions or fixed-price listings.

Efficiently and accurately inputted customer information, sales orders, and inventory data into the company's database, ensuring data integrity and confidentiality. Collaborated with the sales and inventory management teams to maintain up-to-date records and resolve data-related issues. Assisted in the migration of data from the old system to a new, more efficient database, completing the project ahead of schedule. Utilized Microsoft Excel and data management software to create reports, charts, and graphs for decision-making purposes. Maintained a high level of productivity, consistently exceeding the company's daily data entry targets. Trained new employees in data entry best practices, contributing to a more skilled and cohesive team. Developed and maintained standardized data entry procedures, resulting in a 10% increase in overall data accuracy. Responded promptly to data requests from various departments, ensuring the timely availability of critical information.

I'm skilled in all E-Commerce sites, product manual uploading, and manual cross-posting, I can also copy the data and images from manufacturers' sites too, including descriptions, tags, titles, specifications multiple variants, etc. And I also have essential skills in Data Entry, and I can maintain, and update information on our company databases and computer systems.

Once an order is received, it needs to be processed. This involves verifying the order details, checking inventory levels, and confirming payment. This step may also involve fraud checks to ensure the order is legitimate.

Respond to customer inquiries and messages as quickly as possible, ideally within 24 hours or less. Use the messaging systems provided by eBay and Amazon to maintain clear communication. Maintain a polite and professional tone in all interactions with customers. Address customers by their name if available, Be well-informed about the products you are selling, including specifications, features, and any relevant information. Provide accurate and detailed information to customers' questions. Create detailed, accurate, and transparent product listings with high-quality images. Include information about shipping times, return policies, and any other relevant details. Ship items promptly and follow the platform's shipping policies. Provide tracking information and updates to customers. Offer multiple shipping options if possible, including expedited shipping. Adhere to the return policies of eBay and Amazon. Be understanding and fair when dealing with returns and refunds. Process returns promptly and communicate the status to the customer. Encourage satisfied customers to leave positive feedback and reviews. Resolve any issues or disputes before they escalate to negative feedback. Prioritize the safety and security of customer data and transactions. Inform customers about measures taken to protect their information. Familiarize yourself with eBay and Amazon's policies, terms of service, and seller guidelines.

Responding to an average of 100 emails per day, providing timely and personalized assistance to customers with a variety of inquiries and issues. Collaborating with cross-functional teams to address and resolve complex customer issues, ensuring a seamless and positive customer experience. Developing and maintaining a library of standardized responses and templates, improving response times and consistency. Identifying common customer pain points and providing feedback to help enhance our products and services. Handling escalated cases with professionalism and a focus on conflict resolution, resulting in customer retention and loyalty.

2 years of experience using google sheets, docs

Manage and maintain the corporate email system, ensuring uninterrupted communication for a team of 100+ employees. Implement email security protocols, including spam filters and encryption, to safeguard company data and confidential information. Develop and enforce email usage policies, improving email etiquette and reducing instances of data breaches. Create and maintain distribution lists, ensuring efficient and organized email communication within and between departments. Train new employees on email best practices and provide ongoing support for email-related issues. Perform routine system updates, troubleshoot technical issues, and liaise with IT support to resolve complex email problems.