Customer Service and Sales Associates

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 24th, 2024 (yesterday)

Member Since

October 27th, 2020

Profile Description

Greetings Human!
If you need support to work on your eCommerce store or any related Customer service role, please continue reading this:
I previously worked as a customer service representative in one of the call center companies here in the Philippines for over 5 years. By working with various clients across the globe for a well-known eCommerce business, I have excelled in customer service and related virtual assistant duties.

Here is all that I am able to assist with:
- Fully proficient in Phone support | E-Mail Support | Live-Chat Support
- Answered an average ofUpgrade to see actual info emails & 40-60 calls per day, addressing customer inquiries, solving problems, and providing product information.
- Knowledgeable with office, google sheets, and admin tasks.- eCommerce Customer Service via email and LiveChat.
- Order processing, Returns, and Refunds, Closeout Cases- Social Media Accounts Management

Work History:
- Customer Service Representative/Support for UK telecommunication account and US accounts.
- Sales Associates for almost 3 years, Processing orders for Inbound Telesales
- Virtual Assistant, Admin Task/Back office-related duties.
- eBay, Amazon, and Shopify customer service via emails and Live-Chat

I am familiar with the following:- iComs, Citrix, EVO, Hydra, LiveChat, Zendesk, Salesforce, and Xsellco- Amazon, eBay, and Shopify- Asana and Trello for Project Management- Microsoft and Google Suite.