Samantha
VA\Chat Support Specialist \ Experienced Customer Service Rp
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Senior High School Grad
Last Active
November 23rd, 2024 (4 days ago)
Member Since
October 22nd, 2020
Profile Description
Industries I worked in as Customer Support and Admin Support:
E-commerce
Freight
Healthcare
Ride-Sharing
Delivery service
Customer Service Skills:
Effective Communication
Active Listening
Empathy and Patience
Problem-Solving Skills:
Critical Thinking
Troubleshooting
Organizational Skills:
Time Management
Attention to Detail
Interpersonal Skills:
Team Collaboration
Conflict Resolution
Adaptability:
Flexibility
Resilience
TOOLS:
Zendesk Proficiency: Experience with inbound and outbound calls, managing tickets, responding to customer inquiries through live chat and
Acuity Scheduling Knowledge: Familiarity with appointment scheduling and calendar management.
Practice Fusion Expertise: Understanding of electronic health record (EHR) systems and patient management.
Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for documentation, data entry and communication.
Dialpad : Experienced in using Dialpad for seamless communication, call routing, and customer interaction tracking.
Top Skills
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
Customer Support » Chat Support
Experience: 6 months - 1 year
I have exceptional problem-solving skills and the ability to think on my feet to help customers in a timely and effective manner.
Other Skills
Customer Support
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Office and Administration » Attention to Detail
Experience: Less than 6 months
Office and Administration » Flexibility
Experience: Less than 6 months
Office and Administration » Interpersonal
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- DISC
- Dominance: 36%
- Influence: 7%
- Steadiness: 29%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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