Experienced and dedicated Virtual Assistant with a proven track record of providing exceptional administrative support to Dental
professionals and E-Commerce industry. Skilled in managing patient records, scheduling appointments, calendar management, date entry, order fulfillment, lead generation, customer success management (CSM), handling confidential information with discretion and SOP Creation. Effective communicator with a commitment to delivering high-quality service in a virtual setting.
Experience: 2 - 5 years
- Customer service analyst tier 2 in CBPS is multi skilled role servicing off-shore clients of Citi. The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, billing types of calls. - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, it’s clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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