Joe

Virtual Assistant|SOP Creation|Data Entry | E-Commerce

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

November 8th, 2024 (3 days ago)

Member Since

October 19th, 2020

Profile Description

Experienced and dedicated Virtual Assistant with a proven track record of providing exceptional administrative support to Dental
professionals and E-Commerce industry. Skilled in managing patient records, scheduling appointments, calendar management, date entry, order fulfillment, lead generation, customer success management (CSM), handling confidential information with discretion and SOP Creation. Effective communicator with a commitment to delivering high-quality service in a virtual setting.

Top Skills

Accounting » Financial Accounting

Experience: 2 - 5 years

- Customer service analyst tier 2 in CBPS is multi skilled role servicing off-shore clients of Citi. The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, billing types of calls. - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, it’s clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Customer Support » Phone Support » English Speaking

Virtual Assistance

Experience: 1 - 2 years

Other Skills

Customer Support

Experience: Less than 6 months

Customer Support » Sales Support

Office and Administration » Translation

Office and Administration » Personal Assistant

Real Estate » Appointment Setting

Real Estate » Lead Generation

Experience: Less than 6 months

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Basic Information

Age
27
Gender
Male
Website
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Address
Taytay, Rizal
Tests Taken
IQ
Score:  110
DISC
Dominance:
Influence: 0
Steadiness: 0
Compliance: 0
Uploaded ID
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