Admin/Virtual Assistant/ Customer Service

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

December 19th, 2024 (4 days ago)

Member Since

October 18th, 2020

Profile Description

WORK EXPERIENCE: • Inbound
• Outbound
• Customer Service
• Collections
• B2B
• Technical Assistant
• Loyalty and Retention
• E-commerce customer Service Experiences:
• Answering customer calls and emails
• Answering queries using social media (Facebook, Twitter, LinkedIn)
• Customer service on any other business-related tasks
• Excellent verbal and written communication skills
• Easily learn online tools and business processes.
• Familiarity with social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and more
• Highly trainable, committed, have attention to detail, are self-starters, and are problem solvers.
• Can multi-task and work under pressure. 
• Practices a high level of confidentiality
• Should be available and reachable anytime and willing to work long and flexible hours.

E-COMMERCE CUSTOMER SERVICE EXPERIENCE:
• Responds to the customer's web inquiry
• Assist customers with product selection. 
• Process refunds and replacement orders
 SHORT-TERM RENTAL EXPERIENCE 
• Assist guests with booking reservations, modifying existing reservations, and addressing any
concerns or special requests.
• Respond to guest requests and complaints in a timely and professional manner.
• Coordinate with other departments, such as property management, housekeeping, and maintenance, to address guest needs and resolve any issues during their stay.
• Respond promptly, professionally, and courteously to guest inquiries and requests via phone, email, and chat.
Business Applications Knowledge:
- Salesforce
- JIRA
- AWS
- Tulip
- Freshdesk
- Sprinklr
Gorgias, Magento
- BoxC
MS Office