E-Commerce (Shopify) Developer / VA / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associates degree

Last Active

March 19th, 2025 (yesterday)

Member Since

February 2nd, 2014

Profile Description

I am an experienced E-Commerce Store Development Manager with a strong track record of managing multiple small to medium-sized e-commerce businesses. I bring over a decade of expertise in the customer service industry, specializing in both phone and email support, including extensive experience in the BPO sector.

Key Skills and Expertise

E-commerce Store Management
• Worked on managing operations across multiple Ecommerce platforms
• Conducted product research and market analysis to identify high-potential items.
• Managed customer interactions, billing disputes, and chargebacks efficiently.
• Monitored product quality control, order fulfillment, and logistics.
• Established and maintained supplier and partner relationships.
• Ensured product visibility through SEO optimization and regular performance reviews.
• Customer Support and Relationship Management
• Graphic Design and Content Creation

Product Research and Development
• Worked on researching and identifying new products for an e-commerce store specialisation
• Assessed supplier quality, verified packaging standards, and evaluated logistics methods.
• Edited product photos and manually wrote detailed, engaging product descriptions.
• Predicted product demand by analyzing market trends and customer patterns for better inventory management.

Business Process Optimization and Analysis
• Worked on analyzing overall business performance weekly and monthly to identify efficiency improvements.
• Improved processes related to product procurement, logistics, and customer support
• Implemented data-driven strategies to enhance operational effectiveness and customer satisfaction.

3D Data Capture and Object Classification
• Worked on collecting and curating videos of various objects in natural settings to support algorithm training.
• Experienced in using Reality Composer on a LiDAR-equipped iOS device to capture and generate detailed 3D video data concise object maps.

Speech Data Collection and ASR System Development
• Worked on a Speech Collection project to develop an automatic speech recognition (ASR) system for the Filipino language.
• Collected high-quality audio recordings of natural, free-flowing conversations.
• Conducted recordings using an online studio, following text prompts related to displayed images.
• Provided audio samples aligned with linguistic patterns to enhance ASR system accuracy.