Overview
Looking for full-time work (7 hours/day)
at $7.79/hour ($1,200.00/month)
Bachelors degree
Last Active
November 26th, 2024 (today)
Member Since
October 11th, 2020
Profile Description
I'm an experienced Client/Customer Success specializing in customer service, operations management, and fraud prevention. With a proven ability to lead diverse teams and optimize operations, I enhance customer satisfaction through data-driven strategies and AI-integrated support.Expertise:Team Leadership: Successfully managed a 30-member customer service team, fostering a collaborative environment that promoted growth.Operational Optimization: Implemented performance documentation and centralized knowledge bases, achieving significant reductions in handling time and boosting
Top Skills
Customer Support
Experience: Less than 6 months
I'm all about improvements that benefit both customers and the team. By implementing service process enhancements, I've helped achieve an impressive 80% reduction in service response times and a remarkable 90% increase in customer satisfaction scores. This success is rooted in a commitment to data-driven insights and the strategic application of these insights to improve service quality.
Office and Administration » Data analysis
Experience: 5 - 10 years
- Perform exploratory data analysis and identify key trends, patterns, and anomalies. - Develop and implement statistical models and analysis techniques to answer business questions. - Visualize data effectively using charts, graphs, and dashboards to communicate insights clearly.
Other Skills
Project Management
Experience: 1 - 2 years
• Monitor and improve the overall performance of team members. • Continually monitor and improve the overall performance of the department
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Las Piñas, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 42
- Influence: 35
- Steadiness: 18
- Compliance: 5
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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