Customer Support Expert | GVA

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

January 3rd, 2025 (2 days ago)

Member Since

October 9th, 2020

Profile Description

I am an experienced Customer Service Representative with over 8 years of proven success working in the BPO industry. Throughout my career, I have worked with various reputable BPO companies, supporting globally recognized brands such as Amazon and Bell Canada. My expertise spans a wide array of industries, including retail, fitness, healthcare insurance (dental and medical), billing and collections, and telecommunications. As a dedicated customer service expert, I have consistently supported customers across multiple services, ensuring their inquiries are resolved effectively and efficiently. I am well-versed in handling complex issues, ranging from product inquiries to technical troubleshooting, and have a strong ability to adapt to different customer service platforms and tools. I possess excellent communication and interpersonal skills, with a strong ability to solve problems effectively and empathize with customers, ensuring their concerns are handled with patience. My experience has enabled me to multitask and manage high call and chat volumes while maintaining attention to detail and actively listening to customer needs. I am highly organized and excel at time management. I am proficient in using Customer Service CRMs like Zendesk, skilled in email management, and capable of performing other administrative tasks. Additionally, I have experience in upselling, processing refunds, handling claims, and providing technical troubleshooting. I am also adept at using tools such as Slack, Google Sheets, Google Docs, Zoom, Skype, Trello, and other project management and communication platforms. I have consistently met and exceeded KPIs in all my roles, achieving top performance in customer satisfaction, issue resolution time, and upselling goals. I am not only proficient in managing customer concerns but also in supporting administrative tasks, such as email management, document creation, and customer data organization. My goal is to continue providing exceptional support while utilizing my skills and experience to help businesses succeed.