Customer service representative / Technical Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

January 31st, 2025 (7 days ago)

Member Since

October 8th, 2020

Profile Description

Dependable Customer Service and Techinical Support

Hello! I am Upgrade to see actual info Upgrade to see actual info. I am a Data Entry Expert and Customer Service Specialist. I am experienced and have been exposed to the BPO industry for five years. I am detail-oriented and organized. I can communicate with the clients through phone, live chats, and email. Inbound/Outbound call, Email/Live Chat support, Shipping, Sales, Basic Device Troubleshooting, and RMA were just a few of my work experiences.

I am knowledgeable with Zendesk, SalesForce, Google Docs, ShipStation, Talkdesk, Iterable, Highjump, Recurly, Microsoft Office Suite. I am still eager to learn more tools to get the job well done. I can work with less supervision and reliability as I have worked graveyard and day shifts.

I am passionate about my job and always seek personal and professional growth. Has good interpersonal skills and strategic thinker with a positive attitude, initiative, and work in a fast-paced environment. Has the ability to multi-task, adapt to change, and achieve results with accuracy. I have strong experience in working closely with the founders and CEO of my previous Upgrade to see actual infon work both independently and as a teaUpgrade to see actual infomber.

Hard Skills:
Technical support
Troubleshooting and upgrading camera software
Excellent English grammar
Excellent CSR
Can do outbound and inbound calls
Can do emails and chats
Sales Experience
Basic Troubleshooting
Data Entry
Online Research
Data ManagementEmail Support
Chat Support
Order Processing
Strong Attention to Details

Applications and Tools, websites I used:
Zendesk
SalesForce
Alpha
Google Sheets
Google Docs
Microsoft Excel
Microsoft Docs
Avaya
Shopify
Slack
ShipStation
Finale
Iterable
Highjump
Talkdesk
Recurly
Shiplist

I am looking forward to providing excellent Customer Service and Technical support to anyone or any company that may need my help!