E-commerce/Customer Service Representative/ Shopify expert

Overview

Looking for full-time work (8 hours/day)

at $6.40/hour ($1,126.40/month)

Associates degree

Last Active

February 1st, 2025 (7 days ago)

Member Since

October 7th, 2020

Profile Description

Hello there!
Thank you for visiting my profile.
I have over 8 years of work experience as a Customer Service Representative, Admin Support, and a Shopify Builder in both the freelance and corporate world. I have listed below my experiences and skills for you to Upgrade to see actual infossage me back if you think we are fit or if I am fit for the job you are hiring for to help your business. Also, I am extremely motivated and a great manager of time. I learn quickly and I have strong analytical skills. My skills and attitude are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.
Virtual Assistant
- Manage all the tasks given within a day
- Provide accurate details and maintain all the files in sequence.
- Gain more knowledge and help the company to grow.
- Sending a daily report to the client.
Customer Service
- Assists all the customers with any concerns that they have in a timely manner.
- Provide the return and refund based on the company policy
- Make the customer happy and gain more positive feedback from our social media.
- Manage all the orders using the platform Shopify.
Order Processing
- Process the orders using Dropified or Oberlo
- Process manual orders by using the export orders in Shopify and sending them to our supplier
- Manual Tracking upload using the tracking number from our supplier
- Negotiating the price to our supplier and finding the best supplier with cheaper but quality products (Dropshipping)
Dispute Agent (PayPal and Stripe Chargeback)
- Checking all the number of disputes
- Send appropriate evidence to win the chargeback.
- Record all the emails from the customer as evidence.
- Email and solve the case as much as possible to the customer to close the case.
- Creating a report for win and loss cases.
Shopify Expert
-Create Basic Shopify Store
-Updating Products
-Create Logo
-Supplier Integration
-Social Media Managing
-Creating Themes
Tools I am familiar with:
-Zendesk
-Agile
-Gorgias
-Freshdesk
Thank you and I am looking forward to working with you soon!