Digital Marketing|Client Services |Virtual Assistant

Overview

Looking for full-time work (7 hours/day)

at $12.00/hour ($1,848.00/month)

Bachelors degree

Last Active

March 19th, 2025 (4 days ago)

Member Since

October 6th, 2020

Profile Description

I am your virtual assistant!

As a versatile freelancer with a degree in Mass Communication, I bring my relevant experience to the table. My passion lies in digital marketing and client services/project management, where I’ve honed my skills across various platforms to provide quality virtual services.

What I Can Do:

Digital Marketing: From email campaigns to keyword research, I’ve spent four years navigating the dynamic world of marketing. I understand how to drive results and engage audiences effectively.

Social Media Management: Crafting compelling content, scheduling posts, and analyzing KPIs—I’ve got it covered. Let’s elevate your brand’s online presence together.

Graphics and Covers: With Canva as my canvas, I create eye-catching visuals that resonate with your audience.

Quality Control Supervisor & Project Management: As a quality control supervisor, I meticulously review captions, graphics, and videos. My attention to detail ensures top-notch deliverables. In project management, I efficiently assign tasks using robust tools, ensuring seamless collaboration among teaUpgrade to see actual infombers.

Tech Savvy & Communication Skills: Proficient in Microsoft Office and Google Suite, I streamline workflows and enhance productivity. As a communication graduate, I excel in written and verbal English communication. Whether it’s emails or calls, I convey ideas effectively.

Adaptability & Integrity: I thrive on learning new applications swiftly. Change doesn’t faze me; it fuels my growth. A self-starter, I organize my work meticulously, delivering quality even under minimal supervision.

Let’s create something remarkable together! Feel free to reach out—I’m ready to contribute my expertise to your projects. 

Here are my experiences: 

Marketing Coordinator, Social Media AssistantPalm Grass Hotel | August 2016 - October 2017Ensuring the smooth functionality and coordination of the marketing department’s activities.Assisting in organizing various marketing projects.Collaborating on campaign development and strategy.Utilizing tools like social media analytics, web analytics, and rankings.Collecting important data for decision-making.Helping organize both traditional and digital campaigns.Attending events to facilitate their success.Creating promotional presentations for internal and external audiences.Writing press releasesPosting online content on the company’s website and social media Upgrade to see actual infomunicating directly with clients to build trusting relationships.Customer Support and MarketingGoodApps Inc. | October 2017 - April 2019Responding promptly to customer queries via phone, email, or chat.Resolving issues efficiently and ensuring customer satisfaction.Keeping accurate records of customer interactions, transactions, comments, and complaints.Documenting relevant details for future reference.Offering insights on the efficiency of the customer service process.Identifying areas for improvement and suggesting solutions.Coordinating tasks related to customer support.Providing training and onboarding for new clients.Assisting marketing efforts and attend events.Customer Service SupervisorSM Aura Premier | June 2019 - September 2019Assessing and supervising the performance of customer service staff.Providing feedback to enhance their service delivery.Monitoring activities to ensure smooth functioning.Training new hires in customer service practices and company Upgrade to see actual infontoring and providing ongoing training for all staff.Monitoring authenticate returns, exchanges, and void transactions.Resolving any related customer queries.Assisting in developing and implementing service Upgrade to see actual infomunicating these policies to both staff and customers.Maintaining records related to customer service activities.Digital Marketing AssistantPaste and Publish, NZ | March 2021 - November 2021Performing administrative duties to ensure the smooth functioning of marketing activities.Conducting market research to gather insights.Writing and posting online content for the company’s social media pages and website.Supporting the marketing manager and marketing team in organizing projects.Conducting keyword research and updating client websitesQuality Control SupervisorChurchMarketing.is/Missio, US | February 2022 - July 2022Checking the quality of output if it adheres to the client vision board and Upgrade to see actual infomunicating revisions and requests to the team.Creating tasks in a project management tool.Updating database and preparing documents for new clients.Providing recommendations, suggestions, and updating standard operating Upgrade to see actual infoveloping effective methods and techniques to maintain content quality.Client Services CoordinatorChurchMarketing.is/Missio, US | July 2022 - January 2023Providing assistance to success managers.Coordinating the production of content to Upgrade to see actual infopiling and maintaining records on client accounts.Keeping track of client interactions, requests, and preferences.Liaising with relevant departments within the organization to provide solutions.Maintaining accurate records related to client services.Assisting in administrative duties as needed.Preparing presentations, tasks and document for the onboaring process.Client Services ManagerChurchMarketing.is/Missio, US | January 2023 - February 2024Cultivating strong relationships with clients by assisting success managers.Addressing any concerns, queries, or issues promptly and professionally.Preparing monthly reports for clients.Supervising team of client services coordinatorsLeading the onboarding process.Providing training to new hires and implementation of new system.Updating standard operating procedures.Coordinating with different agency pods (creative, analytics, account management) to address client queries and ensure seamless service delivery.Preparing annual update and client update.