VA, CSR, Health Insurance Outbound appointment setter

Proficient in managing online retail operations, including overseeing inventory levels, optimizing stock turnover, and ensuring accurate product listings. Demonstrated ability to implement effective inventory control systems, reduce discrepancies, and maintain stock accuracy. Skilled in conducting rigorous quality control checks to ensure product standards, improve customer satisfaction, and minimize returns. Proven track record of leveraging data and insights to enhance operational efficiency and drive e-commerce success.

Skilled in delivering exceptional customer service through various channels, including phone, email, and chat. Adept at resolving inquiries, troubleshooting issues, and providing accurate information with a focus on enhancing customer satisfaction. Proven ability to handle high-volume interactions with patience and empathy, while maintaining a positive and professional demeanor. Experienced in using CRM systems to track and manage customer interactions, ensuring timely and effective solutions.

Proficient in managing and resolving customer inquiries and issues via email with a focus on clarity, accuracy, and promptness. Skilled in crafting professional and empathetic responses, handling complex issues, and maintaining a high level of customer satisfaction. Adept at utilizing CRM systems to track interactions, prioritize requests, and follow up on unresolved matters. Committed to delivering exceptional service and building positive relationships through effective written communication.

With this experience, I am able to share my skills with regards to photo & video editing as well as develop a marketing strategy for social media, develop content to increase community engagement online, create a brand persona through the brand’s online channels and Utilize the social channels most relevant to the brand on a daily basis, also Respond to customer queries through social networks.