Social Media Manager

My expertise in social media content creation includes designing visually appealing graphics, crafting compelling captions, and editing short-form videos optimized for different platforms. I have collaborated with marketing and design teams to maintain cohesive storytelling across digital channels. By identifying key trends and competitor insights, I have refined content strategies to improve audience reach and engagement. My ability to merge creativity with strategy ensures that every piece of content not only aligns with the brand's identity but also drives real business results.

In social media management, I have planned, coordinated, and executed strategies that have successfully grown brand presence and engagement. By overseeing the daily operations of Instagram and Facebook accounts, I ensured consistent content posting and audience interaction. I have also researched and analyzed market trends, identifying opportunities to optimize content performance while improving social media engagement through data-driven strategies and community-building initiatives. Delegating tasks efficiently within teams has been a key part of my process, ensuring seamless content scheduling and execution. Training Attended: Amazon Seller VA Masterclass – By Lish Aquino (August 2021)

With a strong background in customer support, I have led and executed high-quality service through phone, chat, and email, ensuring fast and effective resolutions for customers. I have collaborated with internal teams to improve service efficiency, identified and proactively solved customer inquiries, and operated across multiple communication channels while maintaining a professional and empathetic approach. Additionally, I have trained and mentored new team members, enhancing overall support performance and ensuring seamless customer interactions. Training Attended: Customer Service Training – By Sitel Group (November 2019)