Experienced Supply Chain and Operations Leader with Expertise in Claims Management and Process OptimizationWith a proven track record in procurement and supply chain operations, I specialize in leading teams to drive operational excellence and enhance supplier performance. Currently overseeing Claims Management at HelloConnect, I excel in managing supplier claims processes, setting up performance measures, and ensuring data accuracy. My leadership fosters continuous improvement, while my expertise in managing escalations and driving consistency has delivered significant operational efficiencies.Previously, at PadSplit, I leveraged CRM tools like HubSpot and Kixie to automate lead generation and sales processes, streamlining communication for a team of 10-12 agents. As HubSpot Superadmin, I designed workflows and reports, enhanced lead management, and improved team efficiency through automation and training. I have a history of implementing data-driven solutions to enhance customer satisfaction and business outcomes.My expertise extends to Salesforce and SAP, where I have performed specific transactions related to SAP Contracts and system integrations, further enhancing my ability to manage complex operations. Adept at collaboration and continuous process improvement, I thrive in fast-paced environments where innovation and strategic thinking are key.
Experience: 2 - 5 years
Designed / Planned and Initiated BotChat flow Dashboard Creation Generate and Nurture Leads using workflow, automate emails Created Inbox using forms and email
Experience: 5 - 10 years
Escalation Supervisor Show Emphaty to our members , provide world class support Proactive Response to resolve issues
Experience: 5 - 10 years
Created automation report coming from Jira Create dashboard
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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