Lie-Anne

Customer Service / Email Support 

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.20/hour ($563.20/month)

College

Last Active

November 8th, 2024 (today)

Member Since

September 18th, 2020

Profile Description

I started my BPO journey sometime in 2008, and worked as a technical support representative for 3 years and got promoted as a subject matter expert (SME) after a year. We support wireless internet connection, IP TV and IP phone. We troubleshoot and assist our members with technical needs. Then, decided to apply to a different company and still landed on the same program or account. However, I want to explore more and decided to shift to customer service and happily assisting cUpgrade to see actual infonts with their online shopping experience. Where, we place orders and process them. Track their shipping and educating them how our membership and the program works. And sometimes assist them through email when their queue spikes. Able to join training team and assisted trainees.  Became a Team Lead and had my own team. Able to listen to their calls and do some administrative task.  And resigned in April 2018.
As of the moment, I am jobless and doing house hold chores. That's why I decided to try my luck and wish to earn money while at home.. Thank you.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Email Management

Other Skills

Customer Support » Email Support

Office and Administration » Travel Planning

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Office and Administration » Data Entry

Basic Information

Age
42
Gender
Female
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  120
DISC
Dominance: 32%
Influence: 44%
Steadiness: 16%
Compliance: 9%
English
C2(Advanced/Mastery)
Uploaded ID
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