Eddie

Part-Time Non Voice Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 19th, 2024 (today)

Member Since

September 15th, 2020

Profile Description

I have knowledge and experience in Zendesk, Shopify, LinkedIn Sales Navigator, Apollo, Clay, Google Sheet tool, Instant Data Scraper, and Salesforce applications. I am devoted and dedicated to work, a fast learner, and flexible. I am also willing to be trained if needed. Moreover, I have an excellent grasp of technical and customer service handling.

Special Skills
• MS Word, MS Excel, MS PowerPoint, Google Sheet Tool, Shopify, Linkedin Sales Navigator, Apollo and Zendesk expert. 
• Lean Six Sigma Yellow Belt Certified
• AutoCAD (Intermediate)
• Typing Skills (Speed: At least 55 words per minute)

Customer Success Expert l Lead Generation Specialist
Company: The Scalelab
February 2023 - June 2024
As a lead generation specialist, my primary task is to identify and qualify potential customers or clients for a business. This involves researching and identifying leads, qualifying them based on specific criteria, initiating contact, maintaining CRM data with accurate information, collaborating with the sales team, and monitoring lead metrics to optimize lead generation strategies.

Team Leader - Supervisor
Company: Awesome OS
May 2020 - January 2023
Team Leader for an American Pair Eyewear account. I usually provide guidance and instruction to a working group about a project or portfolio. I delegate work, oversee progress toward goals, and coach teaUpgrade to see actual infombers as needed.

Quality Assurance Supervisor
Company: Teleperformance
March 2018 - April 2020
Quality Assurance Supervisor for PLDT telecommunication account. I manage and implement a company's quality and control systems to ensure the proper execution of policies, processes, and customer satisfaction. From leading a team of quality control analysts to implementing best practices throughout the production process.

Technical Support Representative & Quality Analyst
Company: Sutherland Global Services 
November 2011 - February 2018
Technical Support Representative for AT&T account that will diagnose and troubleshoot software and hardware problems and help the customer install applications and programs. Then I was promoted as Quality Analyst who is responsible for developing and supporting the planning, auditing of the agent, and execution of test plans, test scripts, and process plans for projects.

Top Skills

Real Estate » Lead Generation

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Marketing » Telemarketing

Experience: Less than 6 months

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Customer Support » Sales Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: Less than 6 months

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Technical Writing

Advertising » Facebook Ads

Real Estate » Appointment Setting

Experience: Less than 6 months

Marketing » Video Marketing

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Basic Information

Age
37
Gender
Male
Website
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Address
Davao City, Davao (Region XI)
Tests Taken
IQ
Score:  118
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
English
C1(Advanced)
Uploaded ID
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