I have knowledge and experience in Zendesk, Shopify, LinkedIn Sales Navigator, Apollo, Clay, Google Sheet tool, Instant Data Scraper, and Salesforce applications. I am devoted and dedicated to work, a fast learner, and flexible. I am also willing to be trained if needed. Moreover, I have an excellent grasp of technical and customer service handling.
Special Skills
• MS Word, MS Excel, MS PowerPoint, Google Sheet Tool, Shopify, Linkedin Sales Navigator, Apollo and Zendesk expert.
• Lean Six Sigma Yellow Belt Certified
• AutoCAD (Intermediate)
• Typing Skills (Speed: At least 55 words per minute)
Customer Success Expert l Lead Generation Specialist
Company: The Scalelab
February 2023 - June 2024
As a lead generation specialist, my primary task is to identify and qualify potential customers or clients for a business. This involves researching and identifying leads, qualifying them based on specific criteria, initiating contact, maintaining CRM data with accurate information, collaborating with the sales team, and monitoring lead metrics to optimize lead generation strategies.
Team Leader - Supervisor
Company: Awesome OS
May 2020 - January 2023
Team Leader for an American Pair Eyewear account. I usually provide guidance and instruction to a working group about a project or portfolio. I delegate work, oversee progress toward goals, and coach tea
Quality Assurance Supervisor
Company: Teleperformance
March 2018 - April 2020
Quality Assurance Supervisor for PLDT telecommunication account. I manage and implement a company's quality and control systems to ensure the proper execution of policies, processes, and customer satisfaction. From leading a team of quality control analysts to implementing best practices throughout the production process.
Technical Support Representative & Quality Analyst
Company: Sutherland Global Services
November 2011 - February 2018
Technical Support Representative for AT&T account that will diagnose and troubleshoot software and hardware problems and help the customer install applications and programs. Then I was promoted as Quality Analyst who is responsible for developing and supporting the planning, auditing of the agent, and execution of test plans, test scripts, and process plans for projects.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
“They're not only loyal and hardworking, they're super detail oriented!”
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