Eddie

Lead Generation Specialist, General VA, Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 20th, 2024 (yesterday)

Member Since

September 15th, 2020

Profile Description

With 10 years of experience in enhancing client satisfaction and driving growth, I specialize in providing top-notch customer service and generating high-quality leads.  

Lead Generation: 
-Increased qualified leads by 50%. 
-Proficient in Captain Data, Lemlist, LinkedIn Sales Navigator, Apollo, Excel, Google Suites, Zendesk and Clay.  

Customer Service: 
-Improved satisfaction scores 
-Handling customer inquiries and concerns
-Reduced response times 
-Reporting
  
What I Offer: 
-Tailored customer service solutions. 
-Effective lead generation strategies. 
-Data-driven insights for continuous improvement. 

Let’s connect to boost your client interactions and generate more leads!  

Skills: 
-Customer Service Management 
-Lead Generation Strategies 
-CRM Tools (Salesforce, Lemlist, Infloww, Shopify, Zendesk, Apollo, Clay, and LinkedIn Sales Navigator) 
-Email & Social Media Campaigns 
-Yellow Belt Lean Six Sigma  

Availability: 
-Hours: Mon-Fri, 9 AM - 5 PM EST 
-Preferred Communication: DM or email  

Customer Success Expert (Lead Generation Specialist & Copywriting)
Company: The Scalelab 
Length Of Stay: February 2023 - June 2024 
As a lead generation specialist, my primary task is to identify and qualify potential customers or clients for a business. This involves researching and identifying leads, qualifying them based on specific criteria, initiating contact, maintaining CRM data or using Lemlist with accurate information, collaborating with the sales team, and monitoring lead metrics to optimize lead generation strategies.  

Team Leader - Supervisor (For Chat Support Group)
Company: Awesome OS 
Length Of Stay: April 2021 - January 2023 
Team Leader for an American Pair Eyewear account. I usually provide guidance and instruction to a working group about a project or portfolio. I delegate work, oversee progress toward goals, and coach teaUpgrade to see actual infombers as needed.  

Quality Assurance Supervisor (Voice & Chat Support Group)
Company: Teleperformance Incorporated
Length Of Stay: March 2018 - February 2021 
Quality Assurance Supervisor for PLDT telecommunication account. I manage and implement a company's quality and control systems to ensure the proper execution of policies, processes, and customer satisfaction. From leading a team of quality control analysts to implementing best practices throughout the production process.  

Technical Support Representative, Billing Specialist & Quality Analyst 
Company: Sutherland Global Services
Length Of Stay: November 2011 - February 2018 
Technical Support Representative for AT&T account that will diagnose and troubleshoot software and hardware problems and help the customer install applications and programs. Then I was promoted as Quality Analyst who is responsible for developing and supporting the planning, auditing of the agent, and execution of test plans, test scripts, and process plans for projects.

Top Skills

Experience: 2 - 5 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
37
Gender
Male
Website
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Address
Davao City, Davao (Region XI)
Tests Taken
IQ
Score:  118
DISC
Dominance: 47
Influence: 20
Steadiness: 7
Compliance: 27
English
C1(Advanced)
Government ID
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