Dennis

I want to get a job where I can do data entry. I know I am good at email and cha

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Overview

Looking for full-time work (8 hours/day)

at $5.34/hour ($940.02/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

December 7th, 2013

Profile Description

Hello, my name is Upgrade to see actual info and I have been working in the BPO industry for almost 17 years now. Over the past decade, I have progressively advanced in various roles, acquiring a diverse skill set and a wealth of experience. I started as an Customer Support Representative, a technical support, data management specialist, email representative. project manager, account manager, and finally a Team manager.

Top Skills

Experience: 6 months - 1 year

As an Email Representative, I reply to customer feedback in Zendesk, addressing their concerns and providing timely solutions. I upload documents for driver applications for Uber, ensuring that all necessary files are accurately submitted. Additionally, I notify applicants of any missing or incorrect documents, guiding them through the process to ensure their applications are complete and correct.

Experience: 5 - 10 years

As a Team Manager, I oversee a team of 35 members, concentrating on their performance and development. My role involves coaching the team using Key Performance Indicators (KPIs) to ensure we meet and exceed our goals. I am responsible for preparing and delivering weekly and monthly reports to the client, offering detailed insights into the team's progress and performance metrics. Additionally, I manage client escalations, addressing and resolving any issues to maintain client satisfaction and enhance the overall client experience.

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

As a technical support representative, I handled customers asking for assistance with troubleshooting their HP laptops.

Experience: Less than 6 months

Assisting customer with their billing issues and explaining their billing statement to them. I also do simple troubleshooting for their cable box.

Experience: Less than 6 months

Basic Information

Age
24
Gender
Male
Website
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Address
Las Piñas
Tests Taken
IQ
Score:  105
English
B1(Intermediate)
Government ID
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