Service Desk Analyst/Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

September 14th, 2020

Profile Description

I have 7 years of experience in the IT industry as a help desk support in which we monitor and maintain the computer systems and networks of an organization. Installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone, email, or chat.

I am also excellent at performing iUpgrade to see actual info diagnosis and resolution. I also manage service documentation and monitor service requests initiated by customers. Communicate technical solutions in a user-friendly and professional manner. 

Key skills 

In-depth knowledge of hardware and software
Strong customer service Email Management
Active Directory
Application Support
Operating Systems
Networks
Web Applications
Troubleshooting
Ability to work well with people
Good communications skills
Ability to quickly establish good working relationships with clients
Patience
Multitasking
Enthusiasm for continual learning
Attention to Detail
Redirecting Problems to Appropriate Resources

Responsibilities:
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either email or over the phone,           to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware            or software faults
Provide support, including procedural documentation and relevant reports      Follow diagrams and written instructions to repair a fault or set up a system set up new users' accounts and profiles and deal with password issues      
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if               appropriate)
Prioritize and manage many open cases at one time rapidly 
Establish a good working relationship with customers and other professionals, such as software developers