Current Employment Status:
Hired Full Time on Feb 8, 2021

Angelo

Manager & Technical Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $9.32/hour ($1,640.32/month)

Associates degree

Last Active

November 27th, 2024 (yesterday)

Member Since

September 13th, 2020

Profile Description

12 years in the BPO industry and 3 years+ as a Full Time Freelance Manager:
* Team Leader/Manager - managing a team, in-depth coaching, training agents, handling escalations, communicating with clients, conducting call audits, attending QA calibrations, real time analysis, preparing reports, conducting performance review of agents, conducting interview during recruitment of agents, etc.
* Customer Interaction Specialist - taking inbound calls and providing customer support relative to extended warranties and insurance
× Technical Support Representative - taking inbound calls and providing technical support on wireless network

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: Metro Manila, Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 34
Influence: 11
Steadiness: 16
Compliance: 40: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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