Current Employment Status:
Hired Full Time on Feb 8, 2021
Angelo
Manager & Technical Support Specialist
Overview
Looking for full-time work (8 hours/day)
at $9.32/hour ($1,640.32/month)
Associates degree
Last Active
April 26th, 2024 (11 days ago)
Member Since
September 13th, 2020
Profile Description
12 years in the BPO industry and 3 years+ as a Full Time Freelance Manager:
* Team Leader/Manager - managing a team, in-depth coaching, training agents, handling escalations, communicating with clients, conducting call audits, attending QA calibrations, real time analysis, preparing reports, conducting performance review of agents, conducting interview during recruitment of agents, etc.
* Customer Interaction Specialist - taking inbound calls and providing customer support relative to extended warranties and insurance
× Technical Support Representative - taking inbound calls and providing technical support on wireless network
Top Skills
Customer Support
Customer Support » Phone Support
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Other Skills
Customer Support » Email Support
Customer Support » Technical Support
Office and Administration » Microsoft Excel
Office and Administration » Email Management
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Metro Manila, Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 34
- Influence: 11
- Steadiness: 16
- Compliance: 40
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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