As an experienced and dedicated customer service representative/technical support in the past for 7 years, it helped me enormously in gaining and developing my skills in the customer service/technical support field like customer interaction/selling/customer handling/identifying the immediate and underlying issue of the customers' issues at its best, all throughout my career in the BPO industry,
Prior to that, I also became an
and takes my job seriously, but making sure that I still enjoy it,
I am also flexible when it comes to performing tasks. I am keen on details and able to follow instructions accordingly. I also love to work under pressure as it gives me a sense of pride to positively approach a difficult situation, whether be in my career, or my personal life.
All throughout my working experiences, I have gained knowledge in the following areas and still continue to work on:
•Customer Service (Billing, Customer Relations, Upselling, Front Desk, Order Taking)
•Fluency in English and good communication skills
•Data Entry
•Transcription
•Zendesk
•Sales Force
??
•Google docs/spreadsheet/excel
•Microsoft Word and Excel Basics
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With these skills being said, I am constantly open to constructive feedback, so I could still be able to grow as an individual worker and as a person.
I love to work with clients in a very professional manner, in which we can both learn from each other. I always wanted to give the best that I can, in everything that I do.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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