Hard-working professional with more than 4 years of experience and proven knowledge of customer communication, customer needs assessment and customer service. Aiming to leverage my skills to successfully fill the Customer Service Representative role.
• Deliver prepared sales talks, scrutinize disclosure that describes products or services, in order to attract potential customers to purchase a product or services.
• Explain products or services and prices and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Telephone or write letters to respond to correspondence from customers or to follow up on initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customer's questions about a product, prices, availability, or credit terms.
• Emphasize product features based on analyses of customer's needs and on the technical knowledge of product capabilities and limitations.
• Prepare forms or agreements to complete sales.
• Determine customer's financial services needs and prepare proposals to sell services that address these needs.
• Contact prospective customers to present information and explain available services.
• Sell services or equipment, such as trusts, investments, or check processing services.
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