Software Tester (Manual), Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

August 30th, 2020

Profile Description

PROFILE SUMMARY:
I am an experienced Software Quality Assurance Engineer with seven years of expertise in the IT industry. Proficient in Quality Assurance tasks including test planning, test case design, RTM creation, test data preparation, execution, defect management, and timeline discussions. Demonstrated success in deploying multiple projects and monitoring testing activities, and providing comprehensive progress reports.

Effective communicator with strong verbal and written skills, adept at multitasking and collaborating within teams. Known for flexibility, adaptability, and a results-driven approach. Previously excelled in customer service roles for a total of 12 years across two BPO companies before transitioning to the IT industry.

SKILLS:
- Manual/Functional Testing
- Agile and Waterfall methodologies
- SAP Testing
- Regression Testing
- Smoke Testing
- Data Entry
- Customer Service

SOFTWARES:
- Microsoft Office - SAP (Ariba, S/4HANA)
- IBM Maximo- ALM- JIRA- Know-how (intermediate) in Postman, SOAP UI and Salesforce (CXE)
- CRM

SOFT SKILLS:
-Verbal and written communication skills
-Multi-tasking ability -Team player-Flexible and adaptable
-Result-oriented and quality-driven 
-Worked in two different BPO companies (5 years and 7 years respectively) as a Customer Service Representative prior to joining the IT industry 
Graphic Design using Canva (self-taught)
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