Experienced and IT Helpdesk Coordinator/Admin , Virtual Assistant
and Tutor with a strong track record in providing
administrative support, tutoring services, and technical assistance.
Demonstrated
skills in optimizing workflows, providing personalized tutoring for academic
success, and delivering efficient technical support. Proven ability to balance
multiple responsibilities, foster student growth, and lead IT projects that
streamline operations.
Experience: 1 - 2 years
Trained employees, supervised IT support staff, and rolled out new helpdesk procedures and training manuals to enhance team productivity.
Experience: 1 - 2 years
Skilled in creating Excel reports using pivot tables for trends/comparative analysis and visualizing data to assist business decision-making.
Experience: Less than 6 months
Sales monitoring, developing templates for variance tracking, coordinating with HR, performing revenue audits, and generating detailed reports using Excel (pivot tables, CSM reports).
Experience: 2 - 5 years
Facilitated and coordinated the communication between end users and higher level support. Provided reports like IT personnel performance, HD Issue assignment and resolution and HD Issues trend analysis.
Experience: Less than 6 months
Experience: Less than 6 months
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