Customer Service - Voice/Chat 

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

February 28th, 2025 (4 days ago)

Member Since

August 26th, 2020

Profile Description

Hello! Thank you for taking the time to visit my profile.

I am a dedicated, honest, and hardworking professional with over four years of experience delivering top-notch service to various call center companies. My commitment to excellence ensures that I consistently provide efficient and high-quality support. 

My expertise lies in effective customer communication over the phone and through chat interactions. I have experience handling inbound and outbound calls and am well-versed in various tools and technologies gained from my previous roles. I am also enthusiastic about learning and adapting to new tools and systems to excel in my job.

I am highly motivated to take on challenges that allow me to acquire new skills and expand my horizons in different domains. Being a quick learner, I am eager to undergo any necessary training to excel in my role and contribute effectively to your team.

I am looking forward to be working with you. 
_____________________________________________________

Work Experience

•Anthem - Healthcare Insurance
October 2020 - August 2023
  
- I have experience as a claims specialist (Calls and Chat), which involved tasks such as issuing claim denials, claim appeals, submitting claims for adjustments, voiding claims, rekeying claims, and sending Explanation of Benefits (EOB) via fax. Additionally, I occasionally made outbound calls to contact members' Home Plans in order to verify claim denials.
_____________________________________________________

•United Parcel Service (UPS)
March 2019 - January 2020

Responsibilities included package tracking, scheduling pickups, and initiating investigations for lost packages.

- Promoted to Subject Matter Expert (SME) and Escalation Specialist taking on advanced responsibilities for handling complex inquiries and providing expert-level support
_____________________________________________________

Seasonal Associate at Target
Contributing to customer service and sales during peak periods - September 2018 - February 2019

Responsibilities included order placement, refund processing, and monitoring product availability