Customer Service - Voice/Chat 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

December 19th, 2024 (11 days ago)

Member Since

August 26th, 2020

Profile Description

Hello! Thank you for taking the time to visit my profile.

I am a dedicated, honest, and hardworking professional with over four years of experience delivering top-notch service to various call center companies. My commitment to excellence ensures that I consistently provide efficient and high-quality support. 

My expertise lies in effective customer communication over the phone and through chat interactions. I have experience handling inbound and outbound calls and am well-versed in various tools and technologies gained from my previous roles. I am also enthusiastic about learning and adapting to new tools and systems to excel in my job.

I am highly motivated to take on challenges that allow me to acquire new skills and expand my horizons in different domains. Being a quick learner, I am eager to undergo any necessary training to excel in my role and contribute effectively to your team.

I am looking forward to be working with you. 
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Work Experience:

Customer Service Representative - Voice and Chat | Concentrix

October 2020 - August 2023
•Anthem - Healthcare Insurance
  
- I have experience as a claims specialist, which involved tasks such as issuing claim denials, submitting claims for adjustments, voiding claims, rekeying claims, and sending Explanation of Benefits (EOB) via fax. Additionally, I occasionally made outbound calls to contact members' Home Plans in order to verify claim denials.
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Customer Service Representative - Voice | Tech Mahindra

September 2018 - January 2020
• Managed retail operations for prominent establishments:

Target: Retail (United States) 
Lord & Taylor: Retail (United States)
Hudson's Bay: Retail (United States) 

- Responsibilities included order placement, refund processing, and monitoring product availability.

• Worked with United Parcel Service (UPS), a leading shipping carrier in the United States.  

- Duties encompassed package tracking, scheduling pickups, and initiating inquiries for lost packages.