A+ Customer Support | Lead Generation | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 19th, 2024 (3 days ago)

Member Since

August 26th, 2020

Profile Description

Need reliable support partner? Look no further!

I offer:

•   Problem-solving skills and tech-savviness
•   High-speed internet and top-notch equipment
•   Flexibility with time zones and a strong focus on data security

Here's how I can help you:

* CUSTOMER SERVICE SUPPORT (Email & Chat Role)

I have 3 years of solid experience in Customer Support, handling professional email and live chat interactions for an e-commerce account. I processed orders, payments, refunds, and delivery updates for customers. Additionally, I assisted our fraud department by identifying fraudulent orders to secure the company’s members.      

     TOOLS:
                 -  Zendesk
                 -  Zoho Mail
                 -  Gmail
                 -  Outlook
                 -  CRM
                 -  Slack

     SKILLS:
                 -  Handling Customer Service Inquiries
                 -  Chat & Email Support
                 -  Communication Skills
                 -  Empathy & Patience
                 -  Problem-Solving & Conflict Resolution
                 -  Adaptability and Multitasking
                  -  Product Knowledge & Technical Skills
                 -  Detail and Time Management
                 -  Positive Attitude & Stress Management
                 -  Teamwork

* VIRTUAL ASSISTANT | LEAD GENERATION | ONLINE RESEARCH

With 4 years of experience in performing various administrative tasks such as data entry, organizing documents, converting Word files to PDF, typesetting, and processing formulas in Excel, I am well-equipped to support your needs. I am eager to take on the role of your Virtual Assistant, always ready to learn new skills, and I pride myself on being a fast learner.

      Tools:
                 -  Microsoft Office (Word, Excel, Power Point & Teams)
                 -  Adobe Acrobat
                 -  Abby Fine Reader/Omni
                 -  Spreadsheet
                 -  Chat GPT
                 -  Erank
                 -  Everbee
                 -  True people search
                 -  Regrid
                 -  Upgrade to see actual info
                 -  Yellowpages

      Skills:
                 -  Lead Generation
                 -  Email Management
                 -  Accuracy and Detail Attention
                 -  Typing Efficiency
                 -  Organizational Skills
                 -  Computer Proficiency
                 -  Communication
                 -  Problem-Solving Abilities
                 -  Research and Information Gathering
                 -  SEO - Keyword Research

* GRAPHIC DESIGN

I have experience in graphic design for different types of projects. I ensure that my artwork has a genuinely unique touch based on the client's product.

Here are the projects I can handle:

 •   Product Design Development
 •   Canva Templates
 •   Banners | Facebook Header Images
 •   Social Media Graphic Designs (Social Media Imagery)
 •   Business Cards
 •   Promotional Flyers, Brochures, Magazines, Posters
 •   Event Invitations
 •   Commercial Ads and Banners for Large Print
 •   Labels
 •   Stickers
 •   Layout Design
 •   Flat Design
 •   Instagram Template Posts
 •   Branding Templates for any Social Media
 •   Social Media Kits
 •  Web Design
 •   Reusable Templates (Facebook, Instagram, Pinterest, Etsy)

      Tools:
                 •  Canva
                 •  Adobe Illustrator
                 •  Adobe Photoshop
                 •  Figma

* MULTI-TASKING

Need someone who can juggle a dozen tasks at once? That's me! I've got multitasking down to an art form.

      Skills:
                 -  Customer Support (Chat/Email)
                 -  Appointment Settler
                 -  Graphic Design & Photo Enhancement
                 -  Social Media Management
                 -  Social Media Campaign
                 -  SEO - Keyword Research
                 -  Data Entry & Administration Support
                 -  Chat GPT
                 -  Virtual Assistant
                 -  Video Editing using Filmora
                 -  Wordpress Update

---------------------------------

* TRUSTED BY LEADING COMPANIES

•   Vestiaire Collective
•   Lazada
•   Shopee
•   Verisma
•   Baptist Health
•   Concentrix
•   Toppan Merril

Let’s work together to bring your vision to life and achieve remarkable results. Contact me today and let’s start creating something amazing!

Feel free to visit my website to learn more about me and see the projects I have completed:

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