SDR/REAL ESTATE VA/LOGISTICS VA

Established relationships with prospects and customers to promote product understanding and drive sales growth. Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information. Developed and maintained positive relationships Won new business by articulating full value of company's capabilities to prospects. Fostered a competitive yet supportive team environment that encouraged individual growth while driving collective success towards shared goals. Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup. Developed strong relationships with key decisionmakers through consistent communication and rapport-building efforts.

Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency. Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota. Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates. Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes. Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients. Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.

Walked individuals through basic troubleshooting tasks. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process. Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings. Used ticketing systems to manage and process support actions and requests. Researched product and issue resolution tactics to address customer concerns. Documented support interactions for future reference.

In my role as a Medical VA at Total Lipedema Care, I gained valuable experience in medical insurance preauthorization and improving the efficiency of coding and claim processing. I was responsible for reviewing medical records, applying the correct codes, and ensuring that all charts were accurate. Additionally, I took the lead in preparing appeal documentation to address any discrepancies in claims. A key aspect of my position involved enhancing team efficiency and maintaining compliance with medical documentation standards. I contributed by training new staff members, ensuring they understood the importance of proper documentation and coding practices. I also acted as a liaison between patients, staff, and insurance providers, fostering clear communication and addressing any issues that arose during the preauthorization process. By focusing on accuracy and collaboration, I played a significant role in ensuring smooth operations and reducing errors in the claims process, ultimately leading to improved patient care and a more efficient workflow for the team.