Dave

Customer service (non-voice)/ Shopify/ Social Media /Amazon

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

January 27th, 2025 (5 days ago)

Member Since

October 21st, 2013

Profile Description

I am a highly skilled and adaptable virtual assistant with 10 years of experience in the e-commerce and Amazon industries.

Throughout my career, I have collaborated with diverse clients, each requiring unique skill sets, and consistently demonstrated reliability and the ability to work effectively with individuals across various management styles.

-Oversaw daily operations of the customer service department.

-Designed and implemented efficient customer service procedures, policies, and standards.

-Set customer satisfaction targets and worked with the team to achieve them consistently.

-Handled, prioritized, and processed customer orders; scheduled and released shipments in line with sales policies and customer requirements on Shopify and Amazon.

-Updated templates for chargeback and dispute responses in Shopify and PayPal.

-Managed inventory replenishment on Amazon.

-Tracked both FBA and FBM shipments on Amazon.

-Supervised inventory management and coordinated order logistics, communicating with logistics teams via WhatsApp.

-Recruited and trained new virtual assistants.

-Managed social media platforms, including Facebook, Twitter, Instagram, and YouTube.

Top Skills

E-Commerce

Experience: 5 - 10 years

E-Commerce » Amazon

Experience: 1 - 2 years

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: Less than 6 months

Other Skills

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 130: DISC
Dominance: 36
Influence: 47
Steadiness: 7
Compliance: 11: English
C1(Advanced)