Customer service (non-voice)/ Shopify/ Social Media /Amazon

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 17th, 2024 (today)

Member Since

October 21st, 2013

Profile Description

I am a highly skilled and adaptable virtual assistant with 10 years of experience in the e-commerce and Amazon industries.

Throughout my career, I have collaborated with diverse clients, each requiring unique skill sets, and consistently demonstrated reliability and the ability to work effectively with individuals across various management styles.

-Oversaw daily operations of the customer service department.

-Designed and implemented efficient customer service procedures, policies, and standards.

-Set customer satisfaction targets and worked with the team to achieve them consistently.

-Handled, prioritized, and processed customer orders; scheduled and released shipments in line with sales policies and customer requirements on Shopify and Amazon.

-Updated templates for chargeback and dispute responses in Shopify and PayPal.

-Managed inventory replenishment on Amazon.

-Tracked both FBA and FBM shipments on Amazon.

-Supervised inventory management and coordinated order logistics, communicating with logistics teams via WhatsApp.

-Recruited and trained new virtual assistants.

-Managed social media platforms, including Facebook, Twitter, Instagram, and YouTube.