Property Management / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Level

Last Active

October 8th, 2024 (today)

Member Since

August 24th, 2020

Profile Description

I have been in the customer service industry for 8 years (Upgrade to see actual info) providing satisfactory service to technical support teams and Property Management companies. I dedicated my two and a half years to helping Vodafone's internet users resolve their concerns as a technical support Upgrade to see actual infot only developing skills in communication (calls and emails) and problem-solving, this job also helps understand more the frustration of people not being able to get good service as well as handling Upgrade to see actual info September 2018, when I started working as a Customer Success Associate for Poplar Homes. My task is to assist newly approved residents during their move in making sure that they got access to the property, understand the lease, and remind them to avoid any violations. I also communicated with the owners during the move-in process; we ensured they had fixed all maintenance issues on the properties before moving in. I also handle escalations and disputes (tenants, owners, HOA, and utility companies). Communication is through phone calls, but we often utilized emails, and text messages as most of them are not available during working hours. Then I became a Renewal Specialist for Darwin Homes to provide assistance to the current residents regarding the lease renewal and move-out process. Maintenance Coordinator from May 2022 – April 2023 was my recent position coordinating maintenance repairs with the residents and owners, managing technicians' schedules and following up with their day-to-day appointments, and managing job invoices are my day-to-day tasks