Tier 1,2 and 3 IT Support / HelpDesk Manager

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Bachelors degree

Last Active

November 10th, 2024 (63 days ago)

Member Since

August 20th, 2020

Profile Description

I've worked as a Senior Remote Desktop/Network Engineer and Service Desk Manager for several MSP companies based in the Australia and Philippines.
Qualification Highlights:
Sophos Certified Network Engineer and Sales Consultant
StorageCraft(ArcServe) Storage Engineer
ConnectWise Certified Engineer/Technician
Since I started working as an IT professional, I have gained IT knowledge in:
Ticketing system:
- ConnectWise Manage
- Halo PSA
- Jira
RMM:
- ConnectWise Automate
- NinjaRMM
Remote Control software:
- Splashtop
- LogMeIn
- Anydesk
- GoToAssist
- TeamViewer
- ConnectWise Vue and ScreenConnect
- Remote Desktop Service
- Microsoft Quick Assist
KB Management System:
- IT Glue
Phone System:
- 3CX (Both on-prem and cloud solution)
- Avaya
- Cisco
Password Manager:
- Password Boss
- Bitwarden
- NordPass
- Keeper
- Bitwarden
- Lastpass
- 1Password
MDM:
- O365 Admin
- Microsoft Azure AD (Hybrid or Pure Cloud)
- Microsoft Entra
- Microsoft Intune
- Windows 365
- CIPP

Email Data Backup:
- SkyKick
- Acronis Cyber Protect Cloud Backup
- Veeam Backup for O365

Email Security Service:
- Microsoft ATP
- Upgrade to see actual infoCast
MDR/EDR/XDR platform:
- Bitdefender
- Huntress
- Sophos XDR
- BlackPoint
Cloud Controlled Networking:
- Cisco Meraki
- TP Link Omada
- Ubiquiti
Backup Solutions:
- Acronis Cloud Backup
- Veeam
- Carbonite
- Box / Dropbox
- OneDrive
- Shadow Protect (SPX and ImageManager)
AV, Firewall, and anti-spam:
- Threatlocker
- Sonicwall
- Fortinet
- ESET
- Sophos
- Malwarebytes
- Todyl
- Webroot
- Sentinel One
- Galactic Scan
File-Sharing:
- One Drive
- Dropbox
- Sharepoint
- Google Drive / Drive Filestream
CyberSecurity Vulnerability Management
- CyberCNS
Managed Router
- Sophos XG and UTM
- Fortigate Appliance
- Mikrotik
- Ubiquiti Networks
- Cambium Networks
- Cisco
- PfSense
VPN
- Sophos Connect
- Cisco Connect
- OpenVPN Connect
My troubleshooting skills are but are not limited to:
- Windows / Mac basic and advanced troubleshooting
- Gsuite administration / Migration
- Zoom administration / Migration
- O365 administration / Migration
- Microsoft Entra administration
- Windows 365 Administration
- Microsoft Intune Management
- VM administration (RDS, Print, On-Prem AD, NAS, and File Server)
- Online/Cloud Backup Management (Acronis)
- Image Backup (Veaam)
- Synology NAS backups administration
- QNAP NAS backups administration
- True and Free NAS administration
- Unifi/Ubiquiti device administration
- Active Directory Management
- Server Administration
- Patch Management
- Virus monitoring and removal
- Advanced Windows and Mac Hardware troubleshooting and maintenance
- Multi-function Printer setup and troubleshooting
- Software installation and compatibility troubleshooting
- File or folder permission management
- Basic Network Troubleshooting
- Firewall /Router Setup - L2 and L3 Services
- Password Manager administration
- MFA administration (Microsoft and Cisco Duo)
- Mail Migration Solutions, (O365, GSuite and any IMAP related mail service)