Ma.

Customer Support / Shopify / Email support

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.10/hour ($545.60/month)

Bachelors degree

Last Active

September 26th, 2024 (38 days ago)

Member Since

August 16th, 2020

Profile Description

I hold a Bachelor of Arts in English (Literature) and have over three years of experience as an ESL teacher. Currently, I have been in customer support for more than four years, handling both voice and email inquiries. Whether through voice or email channels, I have honed my ability to empathize with customer concerns, troubleshoot technical issues, and deliver solutions that exceed expectations. This role has equipped me with a deep understanding of customer needs and a knack for turning challenges into opportunities for positive engagement. My experience includes using ECW, Shopify, Amazon, and managing product listings/store on Alibaba. I am passionate about communication, problem-solving, and delivering exceptional service in every interaction.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Marketing » Email Marketing

Customer Support » Ecommerce » B2B

Experience: 6 months - 1 year

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Customer Support » Healthcare

Experience: 1 - 2 years

Office and Administration » Email Management

Customer Support » Customer Service » Gorgias

Experience: Less than 6 months

Basic Information

Age
29
Gender
Female
Website
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Address
Bantayan, Cebu
Tests Taken
IQ
Score:  118
DISC
Dominance: 15%
Influence: 7%
Steadiness: 46%
Compliance: 32
English
C2(Advanced/Mastery)
Uploaded ID
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