Current Employment Status:
Hired Full Time on Jul 21, 2023

Mark

Virtual Assistant / Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 10th, 2024 (3 days ago)

Member Since

August 14th, 2020

Profile Description

Hello there! I'm Upgrade to see actual info Upgrade to see actual info, and I bring over 6 years of dedicated experience in delivering top-notch services across various domains.
BUSINESS/DEPARTMENT SUPPORTED
1. Comcast & AT&T (TV, Internet, and Phone)2. Transportation (Uber)3. Online Shopping (Wish)4. Training Department (BPO)5. Music Production (Beats & Features for Rappers)

SKILLS AND EXPERIENCES
1. Sales and Email Management2. Multichannel Support3. Order Processing4. Subscription and Invoice Management (Stripe, PayPal & Chargebee)5. Payment Handling & Counter Disputes (Stripe, PayPal & Chargebee)6. SOP Creation7. Training & Development8. Training Needs Analysis9. Coaching10. Customer Service11. Billing Disputes12. Troubleshooting13. Account Management14. Real Estate Assistance

TOOLS PROFICIENCY & FAMILIARITY
1. Lightspeed CRM2. Hubspot3. Bliss4. Zendesk5. Serenova6. Google Workspace7. Canva8. HelpScout9. ProducerFunnels10. Meta Business Suite11. AWeber12. ClickFunnels13. Stripe14. PayPal15. Chargebee16. Confluence17. Communication Tools18. Salesforce

If you're looking for a dedicated professional who can seamlessly integrate into your customer service and sales operations, providing a blend of experience, technical know-how, and a commitment to excellence, let's connect! I'm ready to bring my expertise to your team.
Don't hesitate to reach out – I'm just a message away! ????

Top Skills

Customer Support

Experience: Less than 6 months

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Sales Support

Experience: Less than 6 months

Other Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Email Management

Basic Information

Age
27
Gender
Male
Website
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Address
Mlang, North Cotabato
Tests Taken
IQ
Score:  125
DISC
Dominance: 44%
Influence: 15%
Steadiness: 26%
Compliance: 15%
English
C2(Advanced/Mastery)
Government ID
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