Carl

CSR/INSURANCE CSR&B2B/EMAIL SUPPORT

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.30/hour ($1,108.80/month)

Associates degree

Last Active

March 21st, 2025 (yesterday)

Member Since

August 11th, 2020

Profile Description

I have worked as an agent for several years in the travel insurance industry, handling both personal home and business policies. I am highly proficient in using DocuSign, Microsoft Excel, and Microsoft Office. I possess strong expertise in navigating and making policy changes across various carrier websites. My experience includes managing both direct customer interactions and business-to-business transactions. Additionally, I am responsible for responding to emails from insured clients, lenders, carriers, and account managers. I am knowledgeable in the preparation of Certificates of Insurance (COIs), Proof of Insurance (POIs), Loss Payee Requests (LPRs), and other related documentation. I am accustomed to managing multiple accounts and have back-office experience, including email management through social media platforms. Moreover, I have a solid background in technical support and customer service within the BPO industry.

Top Skills

Experience: 5 - 10 years

I possess extensive experience in customer support for personal home and auto insurance, as well as in managing both direct and business-to-business transactions. Additionally, I have a solid background in U.S. telecommunication services.

Experience: 2 - 5 years

Extensive experience in technical support for telecommunication services, TV connections, and satellite systems.

Experience: 1 - 2 years

I have managed direct customer interactions for personal home and auto insurance, including billing inquiries and adhering to underwriting guidelines across multiple states. Additionally, I have provided quotes for agencies affiliated with our insurance company.

Other Skills

Experience: 2 - 5 years

I possess strong knowledge in back-office operations and effectively handle inquiries and concerns via email

Experience: 2 - 5 years

I have experience in chat support and email communication as a customer representative and client associate. Additionally, I have been promoted to the role of Quality Analyst, where I have gained valuable experience over the past few years.

Basic Information

Age
30
Gender
Male
Website
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Address
Pasig, Manila
Tests Taken
IQ
Score:  109
English
C2(Advanced/Mastery)
Government ID
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