Shopify/eCommerce VA/Customer Service Specialist

Overview

Looking for part-time work (4 hours/day)

at $5.60/hour ($492.80/month)

Bachelor's Degree in Information Technology

Last Active

December 4th, 2024 (17 days ago)

Member Since

August 6th, 2020

Profile Description

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"I look out for your clients," That's basically what I do. I succeed if you succeed. I have been working as a proactive, independent, problem-solver, and critical thinker in the customer support industry for more than 7 years.

Over the past five years, I have responded to tens of thousands of emails and chat messages from customers. I've taken hundreds of client calls and ensured that each and every one of them pressed the "end call" button cheerfully.

I've handled a couple of E-commerce platforms like "Wish" and "Shopify". I'm also an experienced technical support for "Balsam Hill" and "AccountNow". 

Recently, I worked as Customer Support / Virtual Assistant for an american home insurance company called "American Home Shield". I handled almost every work that you can think of. I've answered customer emails, chats and phone calls. I've handled trainings for newbies and answered supervisor calls and escalations. 
I am very much familiar with the following:

Shopify navigation Zendesk, Athena, Salesforce, Google sheets, docs, etc.Microsoft Softwares ( Excel, Outlook, Teams, etc)Web conferencing tools like ( Zoom,
Slack, etc)Time tracking tools like ( Hubstaff, Job Manager, etc)

No matter what business or product I am handling, I always make sure that I am treating it as if I am the owner thus I always give my 101% at work. 

When it's most convenient for you, let's setup a call and talk about your business. 
Have a good one!

Cheers!
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