Hi, I'm
With nearly 10 years in customer service and 2 years as a Quality Assurance analyst, I specialize in call monitoring, reporting, and team coaching.
I've successfully built QA processes from scratch, overseeing 80+ agents for a new account. My expertise extends to financial services for both business and consumer telecom clients.
I thrive on continuous learning and consider client feedback a valuable gift. Proficient in Excel and Google Sheets, I bring a unique blend of leadership and hands-on experience.
Let's collaborate and elevate your project with my skills and dedication!
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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