Admin Assistant | Project Manager | Shopify Supervisor 

During my time managing multiple Shopify store, I played a key role in overseeing all aspects of e-commerce operations. I successfully registered the business on the Shop app and integrated various product lines using different apps to boost sales. My responsibilities included managing product listings, inventory, financial tracking, and revenue reporting, while ensuring the website was regularly updated with fresh banners for new arrivals and promotions. I coordinated closely with a major warehouse in China to ensure smooth procurement and logistical operations, maintaining a steady supply of streetwear items. I also provided exceptional customer service through chat and email, handling returns, refunds, and addressing customer concerns promptly. On the financial side, I managed budgeting and revenue tracking, while regularly analyzing Shopify analytics to assess performance and inform strategic decisions. Through effective store management and marketing strategies, I generated $25k in revenue, demonstrating my ability to drive business growth.

I successfully managed four teams, facilitating seamless collaboration, clear communication, and timely project delivery. Additionally, I developed project timelines, assigned tasks, and monitored progress to ensure all projects stayed on track and met client deadlines. As the primary point of contact for clients, I focused on understanding their needs and fostering long-term partnerships.

I am a versatile and experienced virtual assistant, having worked with a diverse range of U.S.-based clients, including CEOs of small companies, musicians, and artists. My expertise lies in creating an organized environment that allows me to provide top-level client support, effectively resolve issues, and build strong relationships that drive loyalty and growth.

I specialize in creating a wide range of visual content, from social media images, banners, and logos to YouTuber covers and thumbnails. I also design product images, branding guides, print materials, book covers, and promotional photos, among other creative assets. My work helps bring brands to life and ensures an amazing and professional look across all platforms.

As a chat representative, I provided real-time customer support, addressing inquiries and resolving issues efficiently. I delivered exceptional service through both chat and email management, handling returns, refunds, and customer concerns with a focus on ensuring satisfaction. My role involved quickly understanding customer needs and finding solutions to create a positive experience and maintain customer loyalty.

I have extensive experience in lead generation and partnership development, where I conducted targeted campaigns to identify potential YouTube creators for collaboration. Through strategic email outreach, I successfully established multiple partnerships with high-profile content creators. My skills in Pipedrive management enabled me to efficiently oversee sales pipelines, track leads, and optimize conversions. As a LinkedIn Lead Generation Specialist, I expanded my network by initiating personalized connection requests, customizing messaging based on industry trends, and using LinkedIn analytics tools to track performance and refine strategies for greater success.

I am proficient in building and customizing websites on platforms like WordPress, Shopify, Wix, and Squarespace, and I ensure that these sites are regularly updated and maintained for optimal performance. I have designed and developed numerous websites specifically tailored to the unique style and genre of various YouTube content creators, helping to enhance their brand identity and increase audience engagement. Utilizing web development tools and platforms, I create user-friendly, visually appealing websites that align with the creators' content and resonate with their audience. My skills extend to website copywriting, graphics creation, and custom HTML code importing.

I was responsible for liaising with event suppliers to secure materials and services, ensuring that every aspect of the event was well-coordinated and aligned with the overall vision. I also managed the budget for event planning and execution, carefully overseeing costs to ensure that all elements were delivered on time and within financial constraints. My role required balancing logistics, supplier relationships, and financial management to create successful and seamless events.

I have extensive experience arranging travel itineraries, including flights, hotels, and transportation. I have partnered with platforms like Agoda, Trip.com, Booking.com, Traveloka, Skyscanner, Kayak, Airbnb, and Klook. My role involved ensuring that all travel-related information was accurate and timely, creating detailed and efficient itineraries to meet travelers' needs. Aside from that experience, I also coordinated appointments and logistics for school field trips, working directly with venues to secure optimal arrangements and ensure smooth execution. This role involved negotiating with venues to meet the needs of the trip and managing various aspects of the field trip to ensure everything ran seamlessly.

I managed data entry tasks, ensuring that all client interactions, project progress, and inventory levels were accurately recorded and well-organized. I conducted in-depth marketing research to identify trends, analyze competitive strategies, and uncover potential areas for business growth. By sourcing and integrating valuable information, I contributed to enhancing business strategies, ultimately improving operational efficiency and strengthening market positioning.